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VIP reloads with a fatal hardware error

Core Issue

The Versatile Interface Processor (VIP) crashes due to hardware issues. These are the error messages in Cisco IOS  Software Releases later than 11.3(7):

%VIP2-1-MSG: slot4 System reloaded by a fatal hardware error 
%VIP2-1-MSG: slot4 caller=0x600B60C0
%VIP2-1-MSG: slot4 System exception: SIG=22, code=0x0, context=0x603B91E8

This is the error message in Cisco IOS Software Releases earlier than 11.3(7):

 %VIP2-1-MSG: slot4 System exception: sig=22, code=0x0, context=0x603B91E8

Both messages have the same meaning. The code for the fatal hardware error is SIG=22.

Resolution

To resolve the issue, follow these steps:

  1. Reseat the VIP and the port adapters.
  2. If this does not resolve the issue, try the VIP with the port adapters removed.
  3. If the card does not generate errors, add the port adapters one at a time to discover the faulty card.

When a hardware replacement is indicated, perform these options:

  • If you have a hardware support contract directly with Cisco for this part, use the Service Order Submit Tool to request a replacement part directly.
  • For warranty service, contact the Cisco Technical Assistance Center (TAC) directly at 1-800-553-2447,  or online using the TAC Service Request Tool.
  • If your product is not covered by contract or warranty, contact your Cisco partner or reseller to request a replacement part for the hardware component that is causing the issue.


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