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Community Member

2.6 install insues

Hi,

I have taken over an install and have come across some issues:

CS and RME LMS2.2 were installed. When trying to install CM, the install tries to stop the dmgtd process but apparently fails. I then tried to install LMS 2.5 ontop of this but have thesame issues (see attached).

If I try to manually kill these processes, a new process is created. How tdo I terminate them to continue the install?

Cheers in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: 2.6 install insues

Run this command:

kill -9 1021 16012 16006 16007 16008 16009

That should kill off all of the remaining Apache processes.

7 REPLIES
Cisco Employee

Re: 2.6 install insues

You can simply kill these process with kill -9 (e.g. kill -9 1021). The problem with dmgtd not being able to kill off all apps when LMS is installed into a custom NMSROOT is fixed in Common Services 3.0.6 which is part of LMS 2.6 SP1.

Community Member

Re: 2.6 install insues

Thanks for your help. I really appreciate it. I'm more IOS focused and not Solaris. The organisation I work with depict that the folder structure unfortunately. I followed your advise but unfortunately the processes start up again (see attached). I can't uninstall or do anything until I kill these. Any other tips perhaps?

Cheers in advance

Cisco Employee

Re: 2.6 install insues

Daemon Manager must still be running. Post the entire ps -efl output.

Community Member

Re: 2.6 install insues

Yup,

See attached. Seems to be stop or CW's thinks it is anyway.

Cisco Employee

Re: 2.6 install insues

Run this command:

kill -9 1021 16012 16006 16007 16008 16009

That should kill off all of the remaining Apache processes.

Community Member

Re: 2.6 install insues

Thank you!

That has resolved my issue. Will continue on the install and hold thumbs...

Hall of Fame Super Silver

Re: 2.6 install insues

First off you are upgrading a very old version with an not quite as old but still old (~ 4 years old) version. LMS 3.2 is the current release. Unless there's a lot of content you need on the old server, I'd think a new clean install would serve you better.

How are you killing the processes? You should use /etc/init.d/dmgtd stop.

I notice the localhost address is being used. This is not generally recommended for Ciscoworks server access. Use the fqdn or real IP address instead.

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