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New Member

3640 continuouly rebooting

Hi

I have a 3640 router, which is continuously rebooting. When I break the booting process, it goes to the rommon mode. As long as it is in the rommon mode, it is fine. Otherwise it keeps on rebooting.

Can someone give me an advice how to stop this please?

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: 3640 continuouly rebooting

I don't think that the uploading of new IOS would solve the issue. You can try but the sure shot is the hardware issue.

Thanks,

Stanly Philip

23 REPLIES
New Member

Re: 3640 continuouly rebooting

Hi,

the problem could be scarce RAM or faulty IOS or other. Could you please paste the console output here?

anton

New Member

Re: 3640 continuouly rebooting

Hi Anton,

Thanks a lot for your reply. I will paste the console output.

As I cannot past it in one post, I will paste the console output in several posts.

Thanks in advance!!

Omal

System Bootstrap, Version 11.1(19)AA, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1)

Copyright (c) 1998 by cisco Systems, Inc.

C3600 processor with 65536 Kbytes of main memory

Main memory is configured to 64 bit mode with parity disabled

program load complete, entry point: 0x80008000, size: 0xd60590

Self decompressing the image : #################################################

################################################################################

############### [OK]

Smart Init is disabled. IOMEM set to:

Using iomem percentage: 10

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco Internetwork Operatin

IOS (tm) 3600 Software (C3640-JK9O3S-M), Version 12.2(17a), RELEASE SOFTWARE (fc

1)

Copyright (c) 1986-2003 by cisco Systems, Inc.

Compiled Thu 19-Jun-03 11:25 by pwade

Image text-base: 0x60008930, data-base: 0x615D6000

New Member

Re: 3640 continuouly rebooting

%ERR-1-GT64010: Fatal error, Parity error on master read

cause=0x0110E083, mask=0x0CD01F00, real_cause=0x00100000

bus_err_high=0x00000000, bus_err_low=0x31800000, addr_decode_err=0x14000470

r0 = FFFFFFFF r1 = FFFFFFFF r2 = 0 r3 = 621F0000 r4 = 0

r5 = 0 r6 = 0 r7 =

r10 = 0 r11 = 2 r12 = 0 r13 = 14 r14 = 0

r15 = F4240 r16 = 0 r17 = 625CE740 r18 = 0 r19 = 625CE73C

r20 = 0 r21 = 625CE738 r22 = 0 r23 = 625CE734 r24 = 0

r25 = 625CE730 r26 = 0 r27 = 625CE72C r28 = 0 r29 = 625CE728

r30 = 0 r31 = 625CE724 r32 = FFFFFFFF r33 = FFFFFFFF r34 = FFFFFFFF

r35 = FFFFFFFF r36 = FFFFFFFF r37 = FFFFFFFF r38 = FFFFFFFF r39 = FFFFFFFF

r40 = FFFFFFFF r41 = FFFFFFFF r42 = FFFFFFFF r43 = FFFFFFFF r44 = FFFFFFFF

r45 = FFFFFFFF r46 = FFFFFFFF r47 = FFFFFFFF r48 = 0 r49 = 625CE79C

r50 = FFFFFFFF r51 = FFFFFFFF r52 = 0 r53 = 3041F001 r54 = 0

r55 = 100000 r56 = FFFFFFFF r57 = FFFFFFFF r58 = 0 r59 = 624BA148

r60 = FFFFFFFF r61 = FFFFFFFF r62 = 0 r63 = 61214504

sreg = 3401E103 mdlo_hi = 0 mdlo = 9C4

mdhi_hi = 0 mdhi = 0 badvaddr_hi = FFFFFFFF

badvaddr = FFFFFFFF cause = FFFFFFFF epc_hi = 0

epc = 6121455C err_epc_hi = FFFFFFFF err_epc =

%ERR-1-FATAL: Fatal error interrupt, reloading

err_stat=0x10

=== Flushing messages (00:00:09 UTC Mon Mar 1 1993) ===

Queued messages:

New Member

Re: 3640 continuouly rebooting

Queued messages:

00:00:07: %CPM-3-INCORRECT_ID: CPM at slot 0: PCI device not supported

00:00:07: %AMDP2_FE-3-NOTAMDP2: Slot 0 device ID seen as 0x0, expected 0x2000102

2

00:00:07: %CPM-3-INCORRECT_ID: CPM at slot 0: PCI device not supported

00:00:07: %CPM-3-DISCOVER: CPM at slot 0: PCI discovery failed count = 0

*** System received a System Error ***

signal= 0x16, code= 0x0, context= 0x624a

PC = 0x6039ff30, Cause = 0x20, Status Reg = 0x34018002

System Bootstrap, Version 11.1(19)AA, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1)

Copyright (c) 1998 by cisco Systems, Inc.

C3600 processor with 65536 Kbytes of main memory

Main memory is configured to 64 bit mode with parity disabled

program load complete, entry point: 0x80008000, size: 0xd60590

Self decompressing the image : #################################################

################################################################################

############### [OK]

Smart Init is disabled. IOMEM set to: 10

Using iomem percentage: 10

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

New Member

Re: 3640 continuouly rebooting

Cisco Internetwork Operating System Software

IOS (tm) 3600 Software (C3640-JK9O3S-M), Version 12.2(17a), RELEASE SOFTWARE (fc

1)

Copyright (c) 1986-2003 by cisco Systems, Inc.

Compiled Thu 19-Jun-03 11:25 by pwade

Image text-base: 0x60008930, data-base: 0x615D6000

%ERR-1-GT64010: Fatal error, Parity error on master read

cause=0x0110E083, mask=0x0CD01F00, real_cause=0x00100000

bus_err_high=0x00000000, bus_err_low=0x31800000, addr_decode_err=0x14000470

r0 = FFFFFFFF r1 = FFFFFFFF r2 = 0 r3 = 621F0000 r4 = 0

r5 = 0 r6 = 0 r7 = 15D9C30C r8 = 0 r9 = 3

r10 = 0 r11 = 2 r12 = 0 r13 = 14 r14 = 0

r15 = F4240 r16 = 0 r17 = 625CE740 r18 = 0 r19 = 625CE73C

r20 = 0 r21 = 625CE738 r22 = 0 r23 = 625CE734 r24 = 0

r25 = 625CE730 r26 = 0 r27 = 625CE72C r28 = 0 r29 = 625CE728

r30 = 0 r31 = 625CE724 r32 = FFFFFFFF r33 = FFFFFFFF r34 = FFFFFFFF

r35 = FFFFFFFF r36 = FFFFFFFF r37 = FFFFFFFF r38 = FFFFFFFF r39 = FFFFFFFF

r40 = FFFFFFFF r41 = FFFFFFFF r42 = FFFFFFFF r43 = FFFFFFFF r44 = FFFFFFFF

r45 = FFFFFFFF r46 = FFFFFFFF r47 = FFFFFFFF r48 = 0 r49 = 625CE79C

r50 = FFFFFFFF r51 = FFFFFFFF r52 = 0 r53 = 3041F001 r54 = 0

r55 = 30410000 r56 = FFFFFFFF r57 = FFFFFFFF r58 = 0 r59 = 624BA148

r60 = FFFFFFFF r61 = FFFFFFFF r62 = 0 r63 = 61214504

sreg = 3401E103 mdlo_hi = 0 mdlo = 9C4

mdhi_hi = 0 mdhi = 0 badvaddr_hi = FFFFFFFF

badvaddr = FFFFFFFF cause = FFFFFFFF epc_hi = 0

epc = 6121455C err_epc_hi = FFFFFFFF err_epc = FFFFFFFF

%ERR-1-FATAL: Fatal error interrupt, reloading

err_stat=0x10

New Member

Re: 3640 continuouly rebooting

=== Flushing messages (00:00:09 UTC Mon Mar 1 1993) ===

Queued messages:

00:00:07: %CPM-3-INCORRECT_ID: CPM at slot 0: PCI device not supported

00:00:07: %AMDP2_FE-3-NOTAMDP2: Slot 0 device ID seen as 0x0, expected 0x2000102

2

00:00:07: %CPM-3-INCORRECT_ID: CPM at

00:00:07: %CPM-3-DISCOVER: CPM at slot 0: PCI discovery failed count = 0

*** System received a System Error ***

signal= 0x16, code= 0x0, context= 0x624a15a8

PC = 0x6039ff30, Cause = 0x20, Status Reg = 0x34018002

System Bootstrap, Version 11.1(19)AA, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1)

Copyright (c) 1998 by cisco Systems, Inc.

C3600 processor with 65536 Kbytes of main memory

Main memory is configured to 64 bit mode with parity disabled

program load complete, entry point: 0x80008000, size: 0xd60590

Self decompressing the image : #################################################

################################################################################

############### [OK]

Smart Init is disabled. IOMEM set to: 10

Using iomem percentage: 10

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

New Member

Re: 3640 continuouly rebooting

1. Remove all NM cards, reboot..

00:00:07: %CPM-3-INCORRECT_ID: CPM atslot 0: PCI device not supported

--------

2. If prob. still there, re-post your new console log. There could be memory ( wrong type / mis-match ) .

Seem to be hardware related for sure.

HTH, locp

New Member

Re: 3640 continuouly rebooting

Hi

Could you please tell me how to remove the NM cards? Do I have to remove the cover of the router or can I remove the NMs without removing the cover?

Please let me know.

Thanks in advance!

New Member

Re: 3640 continuouly rebooting

Hi

Thanks a lot for helping me to sort out my issue. The problem was with my NM like you said.

Once it booted then I typed a "show version" and "show run" but I did not see the interfaces that were connected to a particular slot. Then I removed it from there and plugged to a different slot. Then it worked perfectly.

Thank you once again!!!!

New Member

Re: 3640 continuouly rebooting

Cisco Internetwork Operating System Software

IOS (tm) 3600 Software (C3640-JK9O3S-M), Version 12.2(17a), RELEASE SOFTWARE (fc

1)

Copyright (c) 1986-2003 by cisco Systems, Inc.

Compiled Thu 19-Jun-03 11:25 by pwade

Image text-base: 0x60008930, data-base: 0x615D6000

%ERR-1-GT64010: Fatal error, Parity error

cause=0x0110E083, mask=0x0CD01F00, real_cause=0x00100000

bus_err_high=0x00000000, bus_err_low=0x31800000, addr_decode_err=0x14000470

r0 = FFFFFFFF r1 = FFFFFFFF r2 = 0 r3 = 621F0000 r4 = 0

r5 = 0 r6 = 0 r7 = 15D9C30C r8 = 0 r9 = 3

r10 = 0 r11 = 2 r12 = 0 r13 = 14 r14 = 0

r15 = F4240 r16 = 0 r17 = 625CE740 r18 = 0 r19 = 625CE73C

r20 = 0 r21 = 625CE738 r22 = 0 r23 = 625CE734 r24 = 0

r25 = 625CE730 r26 = 0 r27 = 625CE72C r28 = 0 r29 = 625CE728

r30 = 0 r31 = 625CE724 r32 = FFFFFFFF r33 = FFFFFFFF r34 = FFFFFFFF

r35 = FFFFFFFF r36 = FFFFFFFF r37 = FFFFFFFF r38 = FFFFFFFF r39 = FFFFFFFF

r40 = FFFFFFFF r41 = FFFFFFFF r42 = FFFFFFFF r43 = FFFFFFFF r44 = FFFFFFFF

r45 = FFFFFFFF r46 = FFFFFFFF r47 = FFFFFFFF r48 = 0 r49 = 625CE79C

r50 = FFFFFFFF r51 = FFFFFFFF r52 = 0 r53 = 3041F001 r54 = 0

r55 = 30410000 r56 = FFFFFFFF r57 = FFFFFFFF r58 = 0 r59 = 624BA1

r60 = FFFFFFFF r61 = FFFFFFFF r62 = 0 r63 = 61214504

sreg = 3401E103 mdlo_hi = 0 mdlo = 9C4

mdhi_hi = 0 mdhi = 0 badvaddr_hi = FFFFFFFF

badvaddr = FFFFFFFF cause = FFFFFFFF epc_hi = 0

epc = 6121455C err_epc_hi = FFFFFFFF err_epc = FFFFFFFF

%ERR-1-FATAL: Fatal error interrupt, reloading

err_stat=0x10

=== Flushing messages (00:00:09 UTC Mon Mar 1 1993) ===

New Member

Re: 3640 continuouly rebooting

Queued messages:

00:00:07: %CPM-3-INCORRECT_ID: CPM at slot 0: PCI device not supported

00:00:07: %AMDP2_FE-3-NOTAMDP2: Slot 0 device ID seen as 0x0, expected 0x2000102

2

00:00:07: %CPM-3-INCORRECT_ID: CPM at slot 0: PCI device not supported

00:00:07: %CPM-3-DISCOVER: CPM at slot 0: PCI discovery failed count = 0

*** System received a System Error ***

signal= 0x16, code= 0x0, context= 0x624a15a8

PC = 0x6039ff30, Cause = 0x20, Status Reg = 0x34018002

System Bootstrap, Version 11.1(19)AA, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1)

Copyright (c) 1998 by cisco Systems, Inc.

C3600 processor with 65536 Kbytes of main memory

Main memory is configured to 64 bit mode with parity disabled

Bronze

Re: 3640 continuouly rebooting

Hii,

pls check with the errors the router is generating as this could be a bug which is forcing the router to reboot.pls post the sh ver config ...

New Member

Re: 3640 continuouly rebooting

Hi

Thanks a lot for your reply.

The problem is the router does not come to the following mode:

Router>

Instead it keeps on restarting. I think it boots up to the last point before it goes to the setup mode, and then restarts without going to the setup mode.

I have pasted what ever the output that I'm getting, above.

Please help me to sort it out.

Thanks in advance!

Bronze

Re: 3640 continuouly rebooting

Hii,

from the o/p pasted it seems there is some ios issue which is not allowing it to find the correct bootup point,i.e.the bus points to some wrong mem positions.

Try erasing ur router configs and then reload it to check if the same occurs.if it doesnt help then try to reload a newer version of IOS for this platform which will solve the issue.

Pls let me know / rate if it helps.

New Member

Re: 3640 continuouly rebooting

3640_2 uptime is 1 minute

System returned to ROM by error - a System Error, PC 0x603DDF74

System image file is "flash:c3640-jk9o3s-mz.122-17a.bin"

3640_2#show stacks

Minimum process stacks:=0x0110E083, mask=0x0CD

Free/Size Name0x00100000

22180/24000 CCSIP_UDP_SOCKET

bus_err

4180/6000 DHCPD Receiveow=0x31800000, addr_decode

9596/12000 Init

5444/6000 PostOfficeNet

5436/6000 RADIUS INITCONFIGFF r2 = 0 r3 = 621F00

Interrupt level stacks:

Level Called Unused/Size Name= B r6 = FFFFFFFF r7 = B

1 1713 8288/9000 Network interfaces

2 0 9000/9000 DMA/Timer Interrupt13 = 0 r14 = 0

3 0 9000/9000 PA Management Int Handler r16 = 0 r17 = C100 r18 = 0 r19 = 34

4 628 8584/9000 Console Uart

r2

5 0 9000/9000 External Inte

System was restarted by error - a System Error, PC 0x603DDF74 r31 = 625CE6C0 r32 = FFFFFFFF r33 = FFFFFFFF r34 = FFFFFFFF

3600 Software (C3640-JK9O3S-M), Version 12.2(17a), RELEASE SOFTWARE (fc1)r35 = FFFFFFFF r36 = FFFFFFFF r37 = FFFFFFFF r38 = FFFFFFFF r39 = FFFFFFF

Compiled Thu 19-Jun-03 11:25 by pwade (current version)

Image text-base: 0x60008930, data-base: 0x615D6000

Stack trace from system failure:

FP: 0x624BA130, RA: 0x603DDF74

FP: 0x624BA160, RA: 0x603DCF30

FP: 0x624BA180, RA: 0x60035530

FP: 0x624BA1B0, RA: 0x60031CD0

FP: 0x624BA1D8, RA: 0x603DA714

FP: 0x624BA218, RA: 0x603DA818

FP: 0x624BA230, RA: 0x60395548

FP: 0x624BA258, RA: 0x602D2BE4

***************************************************

******* Information of Last System Crash **********

***************************************************

Using flash:crashinfo.

%Error opening flash:crashinfo (No such file or directory)

3640_2#

3640_2#show context

System was restarted by error - a System Error, PC 0x603DDF74

3600 Software (C3640-JK9O3S-M), Version 12.2(17a), RELEASE SOFTWARE (fc1)

Compiled Thu 19-Jun-03 11:25 by pwade (current version)

Image text-base: 0x60008930, data-base: 0x615D6000

Stack trace from system failure:

FP: 0x624BA130, RA: 0x603DDF74

FP: 0x624BA160, RA: 0x603DCF30

FP: 0x624BA180, RA: 0x60035530

FP: 0x624BA1B0, RA: 0x60031CD0

FP: 0x624BA1D8, RA: 0x603DA714

FP: 0x624BA218, RA: 0x603DA818

FP: 0x624BA230, RA: 0x60395548

FP: 0x624BA258, RA: 0x602D2BE4

New Member

Re: 3640 continuouly rebooting

Hi

Well, I am unable to give any command as it keeps on rebooting. But I will try what you have said below, which is uploading a new IOS. That'll be a good move.

I will try this when I go to work tomorrow :)

Thank you so much!

Omal

New Member

Re: 3640 continuouly rebooting

Bad memory. I've had this a couple different times and it was always bad hardware.

New Member

Re: 3640 continuouly rebooting

New Member

Re: 3640 continuouly rebooting

Are you sure you have the proper amount of memory to boot the version of code you have?

New Member

Re: 3640 continuouly rebooting

Yes, because this router had been using in a different location.

But it could be a hardware problem becuase it was brought from another country. So I'm not sure if anything damaged on the way.

New Member

Re: 3640 continuouly rebooting

I don't think that the uploading of new IOS would solve the issue. You can try but the sure shot is the hardware issue.

Thanks,

Stanly Philip

New Member

Re: 3640 continuouly rebooting

Hi Stanly

Thank you so much for your post. It stopped rebooting. Therefore I could give some commands and get some output, which I posted above. Hope you will be able to get some idea from that and tell me what has gone wrong in my router.

Thanks in advance!

New Member

Re: 3640 continuouly rebooting

Hi

Thank you very much everyone for helping me to solve my problem. It was a hardware problem. I removed the NM from the slot it was connected to and plugged to a different slot and it worked.

Many thanks to everyone again!!!!

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