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403 forbidden error while trying to access CiscoWorks(LMA ver 2.6)

Hi,

I am getting the follwing error in LMS ver 2.6 and  not able to log in our cisco works server

"You don't have permission to access /cwhp/LiaisonServlet on this server"

Additionally, 403 forbidden error was encountered while trying to use an errordocument to handle the request.

I am using Cisco works common services 3.0.5

Please help if any body have seen this kind of errors.

Regards,

Ikbal C

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: 403 forbidden error while trying to access CiscoWorks(LMA ve

Assuming you are on Windows, make sure you have the following services set like this:

CiscoWorks ANI database engine: Manual

CiscoWorks Daemon Manager: Automatic

CiscoWorks RME NG database engine: Manual

CiscoWorks Tomcat Servlet Engine: Manual

CiscoWorks VisiBroker Smart Agent: Manual

CiscoWorks Web Server: Manual

CWCS Cmf database engine: Manual

CWCS rsh/rcp service: Automatic

CWCS syslog service: Automatic

CWCS tftp service: Automatic

DFM dfmEpm database engine: Manual

DFM dfmFh database engine: Manual

DFM dfmInv database engine: Manual

  If any of these are different change them.  You might also check if any anti-virus on-access scanning is enabled.  If so, disable it on CSCOpx and all of its subfolders and reboot.  If still no go, provide the below:

1. Full pdshow ouptut.

2. NMSROOT\MDC\tomcat\logs\stdout.log.

3. Screenshot of the error with URL you are using to access.

  Was this working recently?  Were there any changes that could have triggered this (hostname change, upgrade, etc)?

4 REPLIES
Cisco Employee

Re: 403 forbidden error while trying to access CiscoWorks(LMA ve

Assuming you are on Windows, make sure you have the following services set like this:

CiscoWorks ANI database engine: Manual

CiscoWorks Daemon Manager: Automatic

CiscoWorks RME NG database engine: Manual

CiscoWorks Tomcat Servlet Engine: Manual

CiscoWorks VisiBroker Smart Agent: Manual

CiscoWorks Web Server: Manual

CWCS Cmf database engine: Manual

CWCS rsh/rcp service: Automatic

CWCS syslog service: Automatic

CWCS tftp service: Automatic

DFM dfmEpm database engine: Manual

DFM dfmFh database engine: Manual

DFM dfmInv database engine: Manual

  If any of these are different change them.  You might also check if any anti-virus on-access scanning is enabled.  If so, disable it on CSCOpx and all of its subfolders and reboot.  If still no go, provide the below:

1. Full pdshow ouptut.

2. NMSROOT\MDC\tomcat\logs\stdout.log.

3. Screenshot of the error with URL you are using to access.

  Was this working recently?  Were there any changes that could have triggered this (hostname change, upgrade, etc)?

New Member

Re: 403 forbidden error while trying to access CiscoWorks(LMA ve

Hi,

Thanks a lot for your reply.

I am checking the suggested steps and will let you know the outcome.

Regards,

Ikbal C

New Member

Re: 403 forbidden error while trying to access CiscoWorks(LMA ve

Hi Joel,

Thanks a lot.....the issue got resolved after doing the suggested steps 

Can we follow the same procedure for all version of LMS( for example  2.5, 3.0,3.1,3.2 or it is applicable only for LMS 2.6 ver??

Regards,

Ikbal C

Cisco Employee

Re: 403 forbidden error while trying to access CiscoWorks(LMA ve

Yes, these steps can help on any version.

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