6509 not viewable in CiscoView

[austin.smith]

Hello,

I am currently running CiscoWorks LMS 2.6 which contains CiscoView 6.1.5. (Build Id :NT_CVW6_1_5_INCR_UPDATE_20060901_0601)

CiscoView works fine for all my nodes apart from my 6509s. When I try to access them i get the following error message:

Message
Can't find applicable device package for <ip address>.

Cause
Device package for this device type is not installed or device support for this device type might not be available or you are attempting to open a component inside a device.

Action
Please install a device package for the device type or open the parent device to manage the component.

I have updated the available device packages, and any software updates available. Can anyone help?

[Joe Clarke · Accepted solution]

You're missing the CVGenericPackage.  You should have a CVGenericPackage.zip file in both of the previously mentioned directories.  You should be able to find this package on Cisco.com or from Common Services > Software Center > Device Update.

[austin.smith]

Thats got it working. All my 6509s now display correctly.

Many Thanks