Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

a problem with NM-NAM


I installed the nm-nam into Cisco 2811 slot with 12.4(20)T1 ios. The command service-module Analysis-Module 1/0 status shows the following output:

Service Module is Cisco Analysis-Module1/0
Service Module supports session via TTY line 66
Service Module is waiting for registration message
Service Module heartbeat-reset is enabled
Service Module status is not available

I configured both router and NM, but I can't to ping from router to NAM and vice versa.:-( The command show ip int brief shows the following output:

FastEthernet0/0        YES NVRAM  up                    up

FastEthernet0/1            unassigned      YES NVRAM  administratively down down

Analysis-Module1/0      YES TFTP   up                    down

The configuration adn the version of the NAM is following: sho ip
IP address:   
Subnet mask:  
IP Broadcast: 
IP Interface:           Internal
DNS Name:     
Default Gateway:
HTTP server:            Enabled
HTTP secure server:     Disabled
HTTP port:              80
HTTP secure port:       443
TACACS+ configured:     No
Telnet:                 Enabled
SSH:                    Disabled sho ver
NAM application image version: 3.5(1)
Helper image: nm-nam-helper.1-1-1a
Installed patches:

No patches are installed on this system.

The configuration of the router is following:

interface FastEthernet0/0
ip address
duplex auto
speed auto
interface Analysis-Module1/0
ip unnumbered FastEthernet0/0
hold-queue 60 out
ip forward-protocol nd
ip route
ip route Analysis-Module1/0
no ip http server
no ip http secure-server

I tried to shutdown and reset this module, but the result is same. So is it some hardware or software problem?

Thank you


Everyone's tags (2)
CreatePlease to create content