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Community Member

Adding Devices in CiscoWorks

I am attempting to add a device to Common Services but I receive an error message that there is a duplicate entry. I have looked in Common Services and RME and I cannot find the device by name or IP address to remove it / re-add it.

My original goal was to filter a syslog report by that device's name or IP address... but Ciscoworks is not reporting information on the device.

I have tested using the "Management Station to Device" tool and SNMP get and telnet work OK from the Ciscoworks software.

Any ideas on either why it is not reporting OR how to find the "hidden" entry?


Re: Adding Devices in CiscoWorks

That can be painful.... hopefully this device doesnt have too many IP addresses on it because you'll need to search for them either in the device selector or by running a custom report with the addresses in Boolean "OR" statements against the inventory.

Cisco Employee

Re: Adding Devices in CiscoWorks

Is CiscoWorks integrated with ACS? If so, does the device show up under Common Services > Device and Credentials > Reports > Devices not in ACS report?

Community Member

Re: Adding Devices in CiscoWorks

Thank you both for the feedback.

As it turns out, it is not configured in ACS and is in the mentioned report.

I will add the device to ACS.

Thanks again.

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