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After login LMS 3.0 return white page

Hy

I installed LMS 3.0 on Windows 2003 Standard Edition.

After authentication the browser return a white page.

Below is Tomcat logs (stdout.log)

[Wed Feb 03 18:56:33 EET 2010]loginpanel.jsp::service. Defaults to cwhp as 'URL' not found.
[Wed Feb 03 18:56:33 EET 2010]login::service. Redirecting to SSL port
[Wed Feb 03 18:56:34 EET 2010]login::service. Checking for valid request.
[Wed Feb 03 18:56:34 EET 2010]login::service. Checking for SSO configuration
[Wed Feb 03 18:56:35 EET 2010]login::service. Checking for valid request.
[Wed Feb 03 18:56:35 EET 2010]login::service. Checking for SSO configuration
[Wed Feb 03 18:56:37 EET 2010]login::service. Checking for valid request.
[Wed Feb 03 18:56:37 EET 2010]login::service. Checking for SSO configuration
Loading module: com.cisco.nm.cmf.security.jaas.module.CsLoginModule
[Wed Feb 03 18:57:45 EET 2010]CsAuthServlet.loginUser: Redirecting to http://xxx.xxx.xxx.xxx/CSCOnm/servlet/com.cisco.nm.cmf.servlet.CsAuthServlet?cmd=loginSuccess&id=BDE7BEE10F2672B86AEDBE9E99D72F1D&page=CSCOnm/servlet/com.cisco.core.mice.main?command=initializeAndValidate&url=/cwportal/c/portal/login&context=/cwhp&po...
[Wed Feb 03 18:57:46 EET 2010]CsAuthServlet.loginSuccess: Page to redirection is CSCOnm/servlet/com.cisco.core.mice.main?command=initializeAndValidate&url=%2Fcwportal%2Fc%2Fportal%2Flogin&context=/cwhp&port=4433
[Wed Feb 03 18:57:46 EET 2010]CsAuthServlet.loginSuccess: Redirecting to page https://10.50.1.33:4433/CSCOnm/servlet/com.cisco.core.mice.main?command=initializeAndValidate&url=%2Fcwportal%2Fc%2Fportal%2Flogin&context=/cwhp&port=4433
RM isValidReq decodedAddr is :  xxx.xxx.xxx.xxx
RM isValidReq remoteAddr is :  xxx.xxx.xxx.xxx
User Selected option is ::Private
java.lang.NullPointerException
    at com.liferay.portal.events.ServicePreAction.getDefaultLayout(ServicePreAction.java:729)
    at com.liferay.portal.events.ServicePreAction.run(ServicePreAction.java:305)
    at com.liferay.portal.events.EventsProcessor._process(EventsProcessor.java:124)
    at com.liferay.portal.events.EventsProcessor.process(EventsProcessor.java:67)
    at com.liferay.portal.servlet.MainServlet.service(MainServlet.java:850)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.liferay.filters.strip.StripFilter.doFilter(StripFilter.java:94)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.liferay.filters.secure.SecureFilter.doFilter(SecureFilter.java:143)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.liferay.filters.compression.CompressionFilter.doFilter(CompressionFilter.java:115)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:432)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
    at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
    at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
    at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)
    at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
Exception occured in switching public/private portal

and Apache logs (error.log)

[Wed Feb 03 18:56:35 2010] [error] access to /favicon.ico failed for xxx.xxx.xxx.xxx, reason: \n\nINFO: SessionId is null\n
[Wed Feb 03 18:56:35 2010] [error] access to /favicon.ico failed for xxx.xxx.xxx.xxx, reason: \n\n session is invalid for this URL.:\n\n
[Wed Feb 03 18:56:35 2010] [error] access to /favicon.ico failed for xxx.xxx.xxx.xxx, reason: \n\nAllowDeny: Redirecting to Login page for authentication because sessionid is not valid! :\n\n
[Wed Feb 03 18:56:35 2010] [error] access to /favicon.ico failed for xxx.xxx.xxx.xxx, reason: \n\nINFO: SessionId is null\n
[Wed Feb 03 18:56:35 2010] [error] access to /favicon.ico failed for xxx.xxx.xxx.xxx, reason: \n\n session is invalid for this URL.:\n\n
[Wed Feb 03 18:56:35 2010] [error] access to /favicon.ico failed for xxx.xxx.xxx.xxx,  reason: \n\nAllowDeny: Redirecting to Login page for authentication because sessionid is not valid! :\n\n

Thanks.

1 REPLY
Cisco Employee

Re: After login LMS 3.0 return white page

You may need to reinitialize your LMS portal database.  To do this, shutdown the Daemon Manager service.  Then, go to NMSROOT/MDC/tomcat/webapps/cwportal/db.  Delete the portal.* files.  Then copy orig/portal.* to the NMSROOT/MDC/tomcat/webapps/cwportal/db directory.  Make sure casuser has full access to these files.  Then restart Daemon Manager, and you should see the portal when you login.

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