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New Member

after migration cisco lms4.01 to prime lms 4.2.0 , upgrade to 4.2.1 or 4.2.2 failed

the server is a  windows 2008 R2 over ESX 5.1., Prime lms 4.2.0 works fine but some bug as the automatic backup doen't work.

So i want to patch it to 4.2.2 and then 4.2.4.

i tried 4.2.1 idem.

the installation block always after  the calcls.exe whitch is done.

i look for the rights on the ciscopx directory , the rights are well done for the administrator and and causers.

is there anyone witch have the same problem.Any idea.

Here is attached the file of install , and the no error pop juste setup.exe is running and nothing change during 1 day. (no prossing,no wrighting on install-log.

Ce message a été modifié par: ROGER LE VERGE

5 REPLIES
Cisco Employee

after migration cisco lms4.01 to prime lms 4.2.0 , upgrade to 4.

share the screen shot of the Error and also share the  Ciscoworks_install*.log  that would be under c drive:

Thanks-

Afroz

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

after migration cisco lms4.01 to prime lms 4.2.0 , upgrade to 4.

hello Affroj Ahmad

i have attached the file installlation-log on the first post.

For information i even try to reinstall over the 4.2.0 which blocked at the same step.

Cisco Employee

after migration cisco lms4.01 to prime lms 4.2.0 , upgrade to 4.

looks like a premission issue from the logs

echo y|C:\Windows\System32\cacls.exe "C:\Program Files (x86)\CSCOpx" /E /T /G Administrators:F casusers:F

check these things and run the setup again.

1) make sure My computer -> Properties -> Advanced -> Envirnment 
Variables for TMP and TEMP are shortened to something like C:\windows\temp

2) Use a local administrator account.

3) disassociate from the domain

4) stop all firewall / anti virus software

Other than, that you should be good to go.

Thanks-

Afroz

[Do rate the useful post]

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

after migration cisco lms4.01 to prime lms 4.2.0 , upgrade to 4.

hello

i did check  steps 1,2,3 (not diassciated before),4 .

it use c:\temp\local for temporay installation.

i reboot the server.

i obtained the same result.

so Now i download again the 4.2.2

New Member

after migration cisco lms4.01 to prime lms 4.2.0 , upgrade to 4.

Hello i have finally

  1. uninstalled prime lms4.2.0 , an then
  2. reinstalled,without changement on the windows sytem.
  3. and then i have restored databases.
  4. the i could install patch prime lms4.2.2
  5. and then 4.2.4

and finaly it works fine !

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