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Community Member

ANIServer Not Starting

The Ciscoworks server restated due to a power failure (UPS ran out as well), now the ANISERVER won't

start even after a clean shutdown. Does anyone know the procedure to correct this?

20 REPLIES
Cisco Employee

Re: ANIServer Not Starting

Post the output of the pdshow command.

Community Member

Re: ANIServer Not Starting

PDShow attached

Cisco Employee

Re: ANIServer Not Starting

Nothing was attached.

Community Member

Re: ANIServer Not Starting

Should be attached this time.

Community Member

Re: ANIServer Not Starting

Got an error message, trying again.

Community Member

Re: ANIServer Not Starting

Got an error message, says "the content of this document not allowed"

Community Member

Re: ANIServer Not Starting

C:\Program Files\CSCOpx\bin>pdshow         Process= Tomcat         State  = Program started - No mgt msgs received         Pid    = 2164         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:50:43 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= Apache         State  = Program started - No mgt msgs received         Pid    = 2456         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:50:49 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= TomcatMonitor         State  = Running normally         Pid    = 2492         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:50:49 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Tomcat Server up         Process= RmeOrb         State  = Program started - No mgt msgs received         Pid    = 4712         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:03 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= RmeGatekeeper         State  = Program started - No mgt msgs received         Pid    = 4732         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:07 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= EDS         State  = Running normally         Pid    = 4812         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:11 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Initialization complete         Process= EDS-TR         State  = Never started         Pid    = 0         RC    = 0         Signo  = 0         Start  = N/A         Stop  = Not applicable         Core  = Not applicable         Info  = Not applicable,         Process= RMEDbEngine         State  = Program started - No mgt msgs received         Pid    = 4944         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:17 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= Proxy         State  = Program started - No mgt msgs received         Pid    = 5020         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:21 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= ProcSysBus         State  = Program started - No mgt msgs received         Pid    = 5028         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:23 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= OpsxmlDbEngine         State  = Program started - No mgt msgs received         Pid    = 5076         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:29 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= OpsXMLRuntime         State  = Program started - No mgt msgs received         Pid    = 5152         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:35 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= LicenseServer         State  = Program started - No mgt msgs received         Pid    = 5204         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:35 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= IpmDbEngine         State  = Program started - No mgt msgs received         Pid    = 5212         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:37 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= INVDbEngine         State  = Program started - No mgt msgs received         Pid    = 5484         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:43 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= FHPurgeTask         State  = Never started         Pid    = 0         RC    = 0         Signo  = 0         Start  = N/A         Stop  = Not applicable         Core  = Not applicable         Info  = Not applicable,         Process= FHDbEngine         State  = Program started - No mgt msgs received         Pid    = 5900         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:49 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= ESS         State  = Program started - No mgt msgs received         Pid    = 5968         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:53 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= EssMonitor         State  = Running normally         Pid    = 6012         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:57 AM         Stop  = Not applicable         Core  = Not applicable         Info  = ESS is fully up now !         Process= PMServer         State  = Running normally         Pid    = 6068         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:52:58 AM         Stop  = Not applicable         Core  = Not applicable         Info  = PMServer is up and running         Process= SyslogCollector         State  = Program started - No mgt msgs received         Pid    = 1560         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:02 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= EPMDbEngine         State  = Program started - No mgt msgs received         Pid    = 1736         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:04 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= EPMServer         State  = Running normally         Pid    = 4420         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:08 AM         Stop  = Not applicable         Core  = Not applicable         Info  = EPMServer is up and running         Process= FHServer         State  = Running normally         Pid    = 1332         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:12 AM         Stop  = Not applicable         Core  = Not applicable         Info  = FHServer started.         Process= diskWatcher         State  = Running normally         Pid    = 4380         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:12 AM         Stop  = Not applicable         Core  = Not applicable         Info  = diskWatcher initialized OK.         Process= DFMMultiProcLogger         State  = Program started - No mgt msgs received         Pid    = 2016         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:12 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= DFMLogServer         State  = Program started - No mgt msgs received         Pid    = 4372         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:12 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= DFMCTMStartup         State  = Administrator has shut down this server         Pid    = 0         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:12 AM         Stop  = 11/30/2009 11:55:14 AM         Core  = Not applicable         Info  = Server started by admin request         Process= DfmBroker         State  = Running normally         Pid    = 4804         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:12 AM         Stop  = Not applicable         Core  = Not applicable         Info  = DFM broker Running         Process= DfmServer         State  = Running normally         Pid    = 6372         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:16 AM         Stop  = Not applicable         Core  = Not applicable         Info  = DFM server Running         Process= DfmServer1         State  = Running normally         Pid    = 6380         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:16 AM         Stop  = Not applicable         Core  = Not applicable         Info  = DFM server1 Running         Process= CSRegistryServer         State  = Running normally         Pid    = 6388         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:16 AM         Stop  = Not applicable         Core  = Not applicable         Info  = CSRegistryServer is running in other process         Process= CSDiscovery         State  = Never started         Pid    = 0         RC    = 0         Signo  = 0         Start  = N/A         Stop  = Not applicable         Core  = Not applicable         Info  = Not applicable,         Process= CmfDbEngine         State  = Program started - No mgt msgs received         Pid    = 6396         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:18 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= CmfDbMonitor         State  = Running normally         Pid    = 6892         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:22 AM         Stop  = Not applicable         Core  = Not applicable         Info  = DbMonitor Running Normally.         Process= DCRServer         State  = Running normally         Pid    = 6912         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:23 AM         Stop  = Not applicable         Core  = Not applicable         Info  = DCRServer is up and running         Process= CMFOGSServer         State  = Program started - No mgt msgs received         Pid    = 7472         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:37 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= CampusOGSServer         State  = Program started - No mgt msgs received         Pid    = 7584         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:41 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= EssentialsDM         State  = Running normally         Pid    = 7592         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:41 AM         Stop  = Not applicable         Core  = Not applicable         Info  = RME Device Management started.         Process= ConfigMgmtServer         State  = Program started - No mgt msgs received         Pid    = 7968         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:53 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= ICServer         State  = Running normally         Pid    = 7976         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:53 AM         Stop  = Not applicable         Core  = Not applicable         Info  = ICServer started.         Process= RMEOGSServer         State  = Program started - No mgt msgs received         Pid    = 7984         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:53 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= IPMOGSServer         State  = Program started - No mgt msgs received         Pid    = 8000         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:53 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= TISServer         State  = Program started - No mgt msgs received         Pid    = 8008         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:53 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= DFMOGSServer         State  = Program started - No mgt msgs received         Pid    = 6108         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:53:57 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= InventoryCollector         State  = Running normally         Pid    = 7036         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:54:01 AM         Stop  = Not applicable         Core  = Not applicable         Info  = InventoryCollector is up and running         Process= Interactor         State  = Program started - No mgt msgs received         Pid    = 1612         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:54:05 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= InventoryCollector1         State  = Program started - No mgt msgs received         Pid    = 7728         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:54:05 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= Interactor1         State  = Program started - No mgt msgs received         Pid    = 8528         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:54:08 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= NOSServer         State  = Running normally         Pid    = 8536         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:54:08 AM         Stop  = Not applicable         Core  = Not applicable         Info  = NOSServer is up and running         Process= PTMServer         State  = Running normally         Pid    = 8544         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:54:08 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Started Successfully         Process= EDS-GCF         State  = Running normally         Pid    = 8552         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:54:08 AM         Stop  = Not applicable         Core  = Not applicable         Info  = GCF Initialization complete at Mon Nov 30 11:54:50 EST 2009         Process= jrm         State  = Running normally         Pid    = 8560         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:54:08 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= 1463         State  = Never started         Pid    = 0         RC    = 0         Signo  = 0         Start  = N/A         Stop  = Not applicable         Core  = Not applicable         Info  = Not applicable,         Process= CTMJrmServer         State  = Running normally         Pid    = 9420         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:54:48 AM         Stop  = Not applicable         Core  = Not applicable         Info  = CTMJrmServer started.         Process= ChangeAudit         State  = Program started - No mgt msgs received         Pid    = 9892         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:55:01 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= SyslogAnalyzer         State  = Program started - No mgt msgs received         Pid    = 9960         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:55:01 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= DataPurge         State  = Administrator has shut down this server         Pid    = 0         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:55:01 AM         Stop  = 11/30/2009 11:55:48 AM         Core  = Not applicable         Info  = DataPurge initialization completed at Mon Nov 30 11:55:47 EST 2 009.         Process= IPMProcess         State  = Program started - No mgt msgs received         Pid    = 9980         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:55:01 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= ANIDbEngine         State  = Program started - No mgt msgs received         Pid    = 9884         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:55:05 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Application started by administrator request.         Process= ANIServer         State  = Failed to run         Pid    = 0         RC    = -2         Signo  = 1073741822         Start  = N/A         Stop  = 11/30/2009 12:54:55 PM         Core  = Not applicable         Info  = Application failed or was registered incorrectly.         Process= UTMajorAcquisition         State  = Never started         Pid    = 0         RC    = 0         Signo  = 0         Start  = N/A         Stop  = Not applicable         Core  = Not applicable         Info  = Not applicable,         Process= MACUHIC         State  = Running normally         Pid    = 9928         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:55:13 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Started.         Process= UTLITE         State  = Running normally         Pid    = 9964         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:55:13 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Started.         Process= UTManager         State  = Administrator has shut down this server         Pid    = 0         RC    = 1         Signo  = 0         Start  = 11/30/2009 11:55:13 AM         Stop  = 11/30/2009 11:56:19 AM         Core  = Not applicable         Info  = Started.         Process= WlseUHIC         State  = Running normally         Pid    = 9276         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:55:13 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Started.         Process= AdapterServer1         State  = Program started - No mgt msgs received         Pid    = 5836         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:55:13 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request         Process= AdapterServer         State  = Program started - No mgt msgs received         Pid    = 9216         RC    = 0         Signo  = 0         Start  = 11/30/2009 11:55:13 AM         Stop  = Not applicable         Core  = Not applicable         Info  = Server started by admin request

Cisco Employee

Re: ANIServer Not Starting

Your pdshow output is unreadable.  Try uploading the file as a zip file.

Community Member

Re: ANIServer Not Starting

trying again

Cisco Employee

Re: ANIServer Not Starting

Post the ani.log and ANIServer.log.

Community Member

Re: ANIServer Not Starting

ani.log & aniserver.log attached

Cisco Employee

Re: ANIServer Not Starting

It seems the ANI database became corrupt after the power hit.  If you have a known good backup of LMS, now would be the time to restore it.  Else you will need to reinitialize your ANI database with the command:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=ani dmprefix=ANI

Community Member

Re: ANIServer Not Starting

If i do a restore do i need to stop the deamon first? Or do i just cut and paste the command that you included?

Cisco Employee

Re: ANIServer Not Starting

Both the restore and the reinitialization will require you to shutdown Daemon Manager.

Community Member

Re: ANIServer Not Starting

what are the implications of both methods?

Cisco Employee

Re: ANIServer Not Starting

With the restore, you will lose data in all LMS applications that was added after the backup was taken.  The reinit will delete all topology and User Tracking data in Campus Manager.

Community Member

Re: ANIServer Not Starting

Restore sounds like a better option.

I have a good backup from last night, I didn't do to much today!

I'll let you know what happens.

Thanks for you help.

Community Member

Re: ANIServer Not Starting

The command that you included below restores the database to it's original state.

What would be the command to restore from the latest backup?

Cisco Employee

Re: ANIServer Not Starting

Check the Common Services online documentation, and search for "Restoring Data".  This will provide you the steps.

Community Member

Re: ANIServer Not Starting

OK

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