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Community Member

Apache error

Hi,

I have LMS 3.1 and I can't logging CiscoWorks. I get an error. I send you in attach file "error_cw.txt"

Event Viewer of Windows where CiscoWorks is installed shows other error about Apache Services. I send you this error in other file called "event_viewer_error.txt"

In this forum I've seen some conversation about Apache. And you say some errors about Apache exist but they are not criticals and CiscoWorks works fine. And the solution will be LMS 3.2. Is this true?

In my case, I can't web logging in my CiscoWorks. Then I restart CiscoWorks and it returns to happen again.

What can I do?

Thanks.

5 REPLIES
Cisco Employee

Re: Apache error

Your problem is not being caused by the Apache crashes. Post the output of the pdshow command as well as a screenshot of the Services control panel showing all of the CiscoWorks services.

Community Member

Re: Apache error

I see in the output of the pdshow commnad some process "Administrator has shut down this server" (Tomcat, Apache, ..) but I don't know why these are in this state.

This case is the second time it happends, and the error is the same. Have I restart all process (net stop crmdmgt, net start crmdmgtd) every time it happends?

Cisco Employee

Re: Apache error

If Tomcat is currently down, post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.

Community Member

Re: Apache error

I post the files you ask me

Cisco Employee

Re: Apache error

Was Tomcat actually down when you captured these logs? According to this, it is working (as of 1352 local time yesterday).

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