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ArchivePoller Scheduled job stuck processed zero jobs

admin_2
Level 3
Level 3

The ArchivePoller job is scheduled to start at 04:00 when we check the job at 08:00 the status is 0 of 1600 devices completed.

If we restart the config mgmt server at the end of the day 17:00 the ArchivePoller will process some devices but never completes.

We have had a tac case raised since the end of October and we are still no nearer resolving. Has anyone seen this before and perhaps help resolve

2 Replies 2

David Stanford
Cisco Employee
Cisco Employee

Do you see any error messages in the job logs? Which version of RME are you running?

Does the status of the job go to failed or is it stuck in a mode such as running?