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Webcast-Catalyst9k
New Member

ASDM ASA 5510 Error

Hi,

I had my ASA working from work and the other day I started getting an error:

UNABLE TO LAUNCH DEVICE MANAGER FROM (MY STATIC IP @ HOME)

It used to work fine and I am able to load it on my local network. Someone said it might be my Java version. So I downloaded Java 6 and installed that, no change. Anyone have any ideas on what it might be?

----------------------------------------------------

Application Logging Started at Tue Jan 21 12:04:58 MST 2014

---------------------------------------------

Local Launcher Version = 1.5.69

Local Launcher Version Display = 1.5(69)

OK button clicked

java.lang.NullPointerException

    at com.sun.deploy.security.DeployManifestChecker.printWarningsIfRequired(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.doShowDialog(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.showDialog(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.showDialog(Unknown Source)

    at com.sun.deploy.security.X509Extended7DeployTrustManager.checkServerTrusted(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)

    at com.cisco.launcher.s.new(Unknown Source)

    at com.cisco.launcher.s.actionPerformed(Unknown Source)

    at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

    at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

    at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

    at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

    at javax.swing.AbstractButton.doClick(Unknown Source)

    at javax.swing.plaf.basic.BasicRootPaneUI$Actions.actionPerformed(Unknown Source)

    at javax.swing.SwingUtilities.notifyAction(Unknown Source)

    at javax.swing.JComponent.processKeyBinding(Unknown Source)

    at javax.swing.KeyboardManager.fireBinding(Unknown Source)

    at javax.swing.KeyboardManager.fireKeyboardAction(Unknown Source)

    at javax.swing.JComponent.processKeyBindingsForAllComponents(Unknown Source)

    at javax.swing.JComponent.processKeyBindings(Unknown Source)

    at javax.swing.JComponent.processKeyEvent(Unknown Source)

    at java.awt.Component.processEvent(Unknown Source)

    at java.awt.Container.processEvent(Unknown Source)

    at java.awt.Component.dispatchEventImpl(Unknown Source)

    at java.awt.Container.dispatchEventImpl(Unknown Source)

    at java.awt.Component.dispatchEvent(Unknown Source)

    at java.awt.KeyboardFocusManager.redispatchEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.dispatchKeyEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.preDispatchKeyEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.typeAheadAssertions(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.dispatchEvent(Unknown Source)

    at java.awt.Component.dispatchEventImpl(Unknown Source)

    at java.awt.Container.dispatchEventImpl(Unknown Source)

    at java.awt.Window.dispatchEventImpl(Unknown Source)

    at java.awt.Component.dispatchEvent(Unknown Source)

    at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

    at java.awt.EventQueue.access$200(Unknown Source)

    at java.awt.EventQueue$3.run(Unknown Source)

    at java.awt.EventQueue$3.run(Unknown Source)

    at java.security.AccessController.doPrivileged(Native Method)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.awt.EventQueue$4.run(Unknown Source)

    at java.awt.EventQueue$4.run(Unknown Source)

    at java.security.AccessController.doPrivileged(Native Method)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.awt.EventQueue.dispatchEvent(Unknown Source)

    at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

    at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

    at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

    at java.awt.EventDispatchThread.run(Unknown Source)

javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Java couldn't trust Server

    at sun.security.ssl.Alerts.getSSLException(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)

    at com.cisco.launcher.s.new(Unknown Source)

    at com.cisco.launcher.s.actionPerformed(Unknown Source)

    at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

    at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

    at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

    at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

    at javax.swing.AbstractButton.doClick(Unknown Source)

    at javax.swing.plaf.basic.BasicRootPaneUI$Actions.actionPerformed(Unknown Source)

    at javax.swing.SwingUtilities.notifyAction(Unknown Source)

    at javax.swing.JComponent.processKeyBinding(Unknown Source)

    at javax.swing.KeyboardManager.fireBinding(Unknown Source)

    at javax.swing.KeyboardManager.fireKeyboardAction(Unknown Source)

    at javax.swing.JComponent.processKeyBindingsForAllComponents(Unknown Source)

    at javax.swing.JComponent.processKeyBindings(Unknown Source)

    at javax.swing.JComponent.processKeyEvent(Unknown Source)

    at java.awt.Component.processEvent(Unknown Source)

    at java.awt.Container.processEvent(Unknown Source)

    at java.awt.Component.dispatchEventImpl(Unknown Source)

    at java.awt.Container.dispatchEventImpl(Unknown Source)

    at java.awt.Component.dispatchEvent(Unknown Source)

    at java.awt.KeyboardFocusManager.redispatchEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.dispatchKeyEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.preDispatchKeyEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.typeAheadAssertions(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.dispatchEvent(Unknown Source)

    at java.awt.Component.dispatchEventImpl(Unknown Source)

    at java.awt.Container.dispatchEventImpl(Unknown Source)

    at java.awt.Window.dispatchEventImpl(Unknown Source)

    at java.awt.Component.dispatchEvent(Unknown Source)

    at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

    at java.awt.EventQueue.access$200(Unknown Source)

    at java.awt.EventQueue$3.run(Unknown Source)

    at java.awt.EventQueue$3.run(Unknown Source)

    at java.security.AccessController.doPrivileged(Native Method)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.awt.EventQueue$4.run(Unknown Source)

    at java.awt.EventQueue$4.run(Unknown Source)

    at java.security.AccessController.doPrivileged(Native Method)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.awt.EventQueue.dispatchEvent(Unknown Source)

    at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

    at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

    at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

    at java.awt.EventDispatchThread.run(Unknown Source)

Caused by: java.security.cert.CertificateException: Java couldn't trust Server

    at com.sun.deploy.security.X509Extended7DeployTrustManager.checkServerTrusted(Unknown Source)

    ... 59 more

java.lang.NullPointerException

    at com.sun.deploy.security.DeployManifestChecker.printWarningsIfRequired(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.doShowDialog(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.showDialog(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.showDialog(Unknown Source)

    at com.sun.deploy.security.X509Extended7DeployTrustManager.checkServerTrusted(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)

    at com.cisco.launcher.s.new(Unknown Source)

    at com.cisco.launcher.s.actionPerformed(Unknown Source)

    at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

    at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

    at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

    at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

    at javax.swing.AbstractButton.doClick(Unknown Source)

    at javax.swing.plaf.basic.BasicRootPaneUI$Actions.actionPerformed(Unknown Source)

    at javax.swing.SwingUtilities.notifyAction(Unknown Source)

    at javax.swing.JComponent.processKeyBinding(Unknown Source)

    at javax.swing.KeyboardManager.fireBinding(Unknown Source)

    at javax.swing.KeyboardManager.fireKeyboardAction(Unknown Source)

    at javax.swing.JComponent.processKeyBindingsForAllComponents(Unknown Source)

    at javax.swing.JComponent.processKeyBindings(Unknown Source)

    at javax.swing.JComponent.processKeyEvent(Unknown Source)

    at java.awt.Component.processEvent(Unknown Source)

    at java.awt.Container.processEvent(Unknown Source)

    at java.awt.Component.dispatchEventImpl(Unknown Source)

    at java.awt.Container.dispatchEventImpl(Unknown Source)

    at java.awt.Component.dispatchEvent(Unknown Source)

    at java.awt.KeyboardFocusManager.redispatchEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.dispatchKeyEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.preDispatchKeyEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.typeAheadAssertions(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.dispatchEvent(Unknown Source)

    at java.awt.Component.dispatchEventImpl(Unknown Source)

    at java.awt.Container.dispatchEventImpl(Unknown Source)

    at java.awt.Window.dispatchEventImpl(Unknown Source)

    at java.awt.Component.dispatchEvent(Unknown Source)

    at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

    at java.awt.EventQueue.access$200(Unknown Source)

    at java.awt.EventQueue$3.run(Unknown Source)

    at java.awt.EventQueue$3.run(Unknown Source)

    at java.security.AccessController.doPrivileged(Native Method)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.awt.EventQueue$4.run(Unknown Source)

    at java.awt.EventQueue$4.run(Unknown Source)

    at java.security.AccessController.doPrivileged(Native Method)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.awt.EventQueue.dispatchEvent(Unknown Source)

    at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

    at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

    at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

    at java.awt.EventDispatchThread.run(Unknown Source)

javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Java couldn't trust Server

    at sun.security.ssl.Alerts.getSSLException(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)

    at com.cisco.launcher.s.new(Unknown Source)

    at com.cisco.launcher.s.actionPerformed(Unknown Source)

    at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

    at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

    at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

    at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

    at javax.swing.AbstractButton.doClick(Unknown Source)

    at javax.swing.plaf.basic.BasicRootPaneUI$Actions.actionPerformed(Unknown Source)

    at javax.swing.SwingUtilities.notifyAction(Unknown Source)

    at javax.swing.JComponent.processKeyBinding(Unknown Source)

    at javax.swing.KeyboardManager.fireBinding(Unknown Source)

    at javax.swing.KeyboardManager.fireKeyboardAction(Unknown Source)

    at javax.swing.JComponent.processKeyBindingsForAllComponents(Unknown Source)

    at javax.swing.JComponent.processKeyBindings(Unknown Source)

    at javax.swing.JComponent.processKeyEvent(Unknown Source)

    at java.awt.Component.processEvent(Unknown Source)

    at java.awt.Container.processEvent(Unknown Source)

    at java.awt.Component.dispatchEventImpl(Unknown Source)

    at java.awt.Container.dispatchEventImpl(Unknown Source)

    at java.awt.Component.dispatchEvent(Unknown Source)

    at java.awt.KeyboardFocusManager.redispatchEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.dispatchKeyEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.preDispatchKeyEvent(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.typeAheadAssertions(Unknown Source)

    at java.awt.DefaultKeyboardFocusManager.dispatchEvent(Unknown Source)

    at java.awt.Component.dispatchEventImpl(Unknown Source)

    at java.awt.Container.dispatchEventImpl(Unknown Source)

    at java.awt.Window.dispatchEventImpl(Unknown Source)

    at java.awt.Component.dispatchEvent(Unknown Source)

    at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

    at java.awt.EventQueue.access$200(Unknown Source)

    at java.awt.EventQueue$3.run(Unknown Source)

    at java.awt.EventQueue$3.run(Unknown Source)

    at java.security.AccessController.doPrivileged(Native Method)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.awt.EventQueue$4.run(Unknown Source)

    at java.awt.EventQueue$4.run(Unknown Source)

    at java.security.AccessController.doPrivileged(Native Method)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.awt.EventQueue.dispatchEvent(Unknown Source)

    at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

    at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

    at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

    at java.awt.EventDispatchThread.run(Unknown Source)

Caused by: java.security.cert.CertificateException: Java couldn't trust Server

    at com.sun.deploy.security.X509Extended7DeployTrustManager.checkServerTrusted(Unknown Source)

    ... 59 more

Trying for ASDM Version file; url = https://199.195.168.123/admin/

java.lang.NullPointerException

    at com.sun.deploy.security.DeployManifestChecker.printWarningsIfRequired(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.doShowDialog(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.showDialog(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.showDialog(Unknown Source)

    at com.sun.deploy.security.X509Extended7DeployTrustManager.checkServerTrusted(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)

    at com.cisco.launcher.y.a(Unknown Source)

    at com.cisco.launcher.y.if(Unknown Source)

    at com.cisco.launcher.r.a(Unknown Source)

    at com.cisco.launcher.s.do(Unknown Source)

    at com.cisco.launcher.s.null(Unknown Source)

    at com.cisco.launcher.s.new(Unknown Source)

    at com.cisco.launcher.s.access$000(Unknown Source)

    at com.cisco.launcher.s$2.a(Unknown Source)

    at com.cisco.launcher.g$2.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Java couldn't trust Server

    at sun.security.ssl.Alerts.getSSLException(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)

    at com.cisco.launcher.y.a(Unknown Source)

    at com.cisco.launcher.y.if(Unknown Source)

    at com.cisco.launcher.r.a(Unknown Source)

    at com.cisco.launcher.s.do(Unknown Source)

    at com.cisco.launcher.s.null(Unknown Source)

    at com.cisco.launcher.s.new(Unknown Source)

    at com.cisco.launcher.s.access$000(Unknown Source)

    at com.cisco.launcher.s$2.a(Unknown Source)

    at com.cisco.launcher.g$2.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

Caused by: java.security.cert.CertificateException: Java couldn't trust Server

    at com.sun.deploy.security.X509Extended7DeployTrustManager.checkServerTrusted(Unknown Source)

    ... 21 more

Trying for IDM. url=https://199.195.168.123/idm/idm.jnlp/

java.lang.NullPointerException

    at com.sun.deploy.security.DeployManifestChecker.printWarningsIfRequired(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.doShowDialog(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.showDialog(Unknown Source)

    at com.sun.deploy.security.TrustDeciderDialog.showDialog(Unknown Source)

    at com.sun.deploy.security.X509Extended7DeployTrustManager.checkServerTrusted(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)

    at com.cisco.launcher.w.a(Unknown Source)

    at com.cisco.launcher.s.for(Unknown Source)

    at com.cisco.launcher.s.new(Unknown Source)

    at com.cisco.launcher.s.access$000(Unknown Source)

    at com.cisco.launcher.s$2.a(Unknown Source)

    at com.cisco.launcher.g$2.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Java couldn't trust Server

    at sun.security.ssl.Alerts.getSSLException(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)

    at com.cisco.launcher.w.a(Unknown Source)

    at com.cisco.launcher.s.for(Unknown Source)

    at com.cisco.launcher.s.new(Unknown Source)

    at com.cisco.launcher.s.access$000(Unknown Source)

    at com.cisco.launcher.s$2.a(Unknown Source)

    at com.cisco.launcher.g$2.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

Caused by: java.security.cert.CertificateException: Java couldn't trust Server

    at com.sun.deploy.security.X509Extended7DeployTrustManager.checkServerTrusted(Unknown Source)

    ... 19 more

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

ASDM ASA 5510 Error

Hi,

This is a known issue with the Java 1.7update 51. The launcher will not work with update51. we are working on it.  as a workaround, please launch the ASDM using the webstart.

New Member

ASDM ASA 5510 Error

There were several postings online. This may not be the best or only fix but this is what worked for me.

So here is the work-around that I used to resolve the issue.

1. Go to the ASA IP address in IE.

2. Select Continue to website. (This is where it asks if you want to install the ASDM Launcher)

3. In the Address Bar click on "Certificate Error" then "View Certificates."

4. Go to Details tab and select "Copy to File" and export the cert to my desktop using the default DER format.

5. Open Java Control Panel and go to "Security" tab and "Manage Certificates."

6. Selected "Secure Site" in drop down box and clicked "Import."

7. Select "All Files" in drop down box, and selected the Cert that I exported from IE.

Some of my customers told me that the “copy-to” button was grayed out, this is because the IP is not in the trusted zone.

Here is the fix for that if needed

  1. From the Tools menu, select Internet Options.
  2. In the Security tab, click Trusted Sites.
  3. Click the Sites button.
  4. Where it says "Add this website to the zone," enter the website address provided in the email you received.
  5. Click Add.
  6. Click Close.
  7. Click OK.
  8. Set the Security Level for the Trusted Sites zone to Medium.
  9. Click OK.
  10. Close and re-launch web browser, the button will be selectable

Then use the webstart ASDM if all of the above fails. :-/

22 REPLIES
Cisco Employee

ASDM ASA 5510 Error

Hi,

This is a known issue with the Java 1.7update 51. The launcher will not work with update51. we are working on it.  as a workaround, please launch the ASDM using the webstart.

New Member

Re: ASDM ASA 5510 Error

"please launch the ASDM using the webstart" = use a web browser and access to : https://theIpOfYourAsa

Click on : Run ASDM

save the file where you want

execute the file you just download

It worked for me with Chrome, Java 7 update 51, ASDM7.1.4  ASA 9.1.3

Edit1: Now if i want to connect to my ASA5510, i use the file that i just download, not the official Cisco ASDM-IDM Launcher

Work with Windows 7 x64.    ASDM 7.1.5.100 didn't solve the problem.

New Member

ASDM ASA 5510 Error

Thanks all I had the same issue.....I also changed over to the Java Webstart..........

New Member

ASDM ASA 5510 Error

When will this be fixed?

New Member

Here is a workaround (at

There are some other pages on the internet about it:

This is the synopsis of the workaround (at least on Microsoft Windows 7) so that the ASDM-IDM Launcher will work (i.e. not using webstart) even when using "ASA Temporary Self-Signed Certificate":

  • Export the SSL certificate of your ASA
    • Use a web browser to access the ASA https://YourAsaDevice
    • Export the SSL certificate and save to the file system
      • For example, on Firefox right click on page, View Page Info -> Security -> View Certificate -> Details tab -> Export (will be prompted to save to file system)
  • Import it into the Java Control Panel as a "Secure Site" certificate
    • Run the Java control panel
    • Security tab -> Manage Certificates -> Certificate type: Secure Site -> User tab -> Import
    • Select the saved certificate file from above

Now the ASDM-IDM Launcher will work.

This is with Microsoft Windows 7, Java 1.7.0_51, ASA 9.1(4), ASDM 7.1.(5)100
 

 

New Member

This one the problem for me

This one solved the problem for me.
Many Thanks , 

New Member

Re: ASDM ASA 5510 Error

The solution is(worked for me):

Open IE > go to https:// > add certificate to "trusted root cert authorities" > launch your ASM from the shortcut on the desktop (locally installed). That's all. ps. you can close the browser.

Regards,

New Member

ASDM ASA 5510 Error

I would recommend you to go to mozilla, open its options, find vanced tab and in certificates tab find certificate which`s publisher is your ASA`s ip address, then export it to anywhere, then to import it to Trusted Certificate Authorities through certmgr.msc.

This is working!

Kamil

New Member

ASDM ASA 5510 Error

I think we need clarification, because this does work on Java 7.51 using my Macbook Pro, or Windows 8.1 box.  At my place of work this does fail on all my Win 7 machines.

New Member

ASDM ASA 5510 Error

Thanks all I had the same issue.....I also changed over to the Java Webstart..........

New Member

ASDM ASA 5510 Error

and I used Mozilla instead.

New Member

Re: ASDM ASA 5510 Error

yes Java Webstart works fine, just Windows 7 with the ASDM-IDM Launcher and Java 7.51 causes the error "unable to launch device manager." 

New Member

ASDM ASA 5510 Error

We are running an ASA 5555 and were experiencing the "Unable to Launch Device Manager from x.x.x.x" issue.  We do not have an Enterprise CA.  ASA version 9.1(4) ASDM Version 7.1(5)100  This is what I did to fix it:

1. I launched ASDM from the web start application. IE> https://IP-Of-My-ASA > Run ASDM

2. Configuration > Device Management > Certificate Management > Identity Certificates > Add > Selected Add a new identity certificate radio button > Select (Certificate Subject DN:) > Attribute (Common Name CN) > Value x.x.x.x (ip address of my ASA) > Generate self-signed certificate

3. Device Management > SSL Settings > Added All available Encryption Algorithms > Management Interface > Selected the Certificate with the cn=x.x.x.x (ip address of my ASA) > Fallback Certificate > Selected the Certificate with the cn=x.x.x.x (ip address of my ASA)

4. I exported the Certificate to my desktop. Device Management > Certificate Management > Identity Certificates > Selected the Certificate with the cn=x.x.x.x (ip address of my ASA) > Export > Export to File: Entered "ASA Cert" as the file name > Selected PEM Format (Certificate Only) radio button > Export Certificate

5. Imported Certificate to Trusted Root Certification Authorities. Certmgr.exe > Import > File name you exported in step 4

This worked for our installation and we were able to access ASDM via the client.

New Member

ASDM ASA 5510 Error

Hi all,

I have situations with IE11 were the only option provided in https access is to "Install Java Web Start" even if JRE1.7u51 is already installed. "Run ASDM" as Java Web Start Application is not displayed... (It does not occur with IE10 and lower version or with Firefox)

Workaround is to access directly https://AsaIPaddress/admin/public/asdm.jnlp

Using this url looks to be the easiest way to access ASDM if, for some reasons, you cannot add a certificate on ASA for ASDM administration and have a PC running Java1.7u51 (ASDM must be upgraded to version 7.1(5)100 or higher)

Side note: Once connected to an ASA in this way, you can switch to another ASA even if it is running a lower version of ASDM ;-) (Using Device list->Add then Connect)

This worked here, hope it helps.

New Member

ASDM ASA 5510 Error

There were several postings online. This may not be the best or only fix but this is what worked for me.

So here is the work-around that I used to resolve the issue.

1. Go to the ASA IP address in IE.

2. Select Continue to website. (This is where it asks if you want to install the ASDM Launcher)

3. In the Address Bar click on "Certificate Error" then "View Certificates."

4. Go to Details tab and select "Copy to File" and export the cert to my desktop using the default DER format.

5. Open Java Control Panel and go to "Security" tab and "Manage Certificates."

6. Selected "Secure Site" in drop down box and clicked "Import."

7. Select "All Files" in drop down box, and selected the Cert that I exported from IE.

Some of my customers told me that the “copy-to” button was grayed out, this is because the IP is not in the trusted zone.

Here is the fix for that if needed

  1. From the Tools menu, select Internet Options.
  2. In the Security tab, click Trusted Sites.
  3. Click the Sites button.
  4. Where it says "Add this website to the zone," enter the website address provided in the email you received.
  5. Click Add.
  6. Click Close.
  7. Click OK.
  8. Set the Security Level for the Trusted Sites zone to Medium.
  9. Click OK.
  10. Close and re-launch web browser, the button will be selectable

Then use the webstart ASDM if all of the above fails. :-/

New Member

Thanks a lot John and

Thanks a lot John and Mitchell. Faced the same issue. Now it's clear.

New Member

ASDM ASA 5510 Error

Unfortunately, Java Webstart did not work with me, at least not before I added the ASA URL to the exception list of Java Control Panel.

Go to Java Control Panel, Security tab, then click Edit Site List, and add the URL of your ASA (https://ASAIPAddress)

New Member

How to get ASDM to work with

How to get ASDM to work with Java 1.7

New Member

I got the same issue and the

I got the same issue and the solution is import SSL certificate of the ASA to Certificate Snap-in:

- Open https:\\asaipaddress
- Export certificate to ABC.cer (up to browsers)
- Start\Run => mmc
- File => Add\Remove Snapin
- Select Certificate \ Computer Account \ Local Computer
- Import ABC.cer to:
    - Personal
   - Trusted root certification authorities
   - Intermediate certification authorities
- Done

New Member

Voquoclevi, Thanks! I was

Voquoclevi,

 

Thanks! I was able to follow you up to the point of importing the certificate to Personal Trusted and Intermediate. WHere do I get the cert to install? I don't recall the step to actually save a .cer file.

 

Thanks!

New Member

Metuckness2014, That's first

Metuckness2014

That's first step: Open web browser, browse to ASA address. And the way to export .CER file is based on each particular browser.

New Member

I'm sure there are more

I'm sure there are more elegant solutions I could hack with, but....

Your solution to go through IE and add the security certificate worked, and just saved me literally hours of effort. 

Thank you.

Paul

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