With Vinod Arya
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the design, configuration, and troubleshooting of CiscoWorks Prime LAN Management Solution with Cisco expert Vinod Arya. He can cover questions about Cisco Prime LMS, including initial portal login and use of the Getting Started workflow to configure the server. He will also demonstrate how to explore and customize the dashboards in My Menu, manage portlets, and change the portal layout.
This is a continuation of the live webcast.
Vinod Arya is a High Touch Technical Support (HTTS) engineer in Cisco’s Focused Technical Support (FTS) organization working on Network Management System (NMS) products and technologies. His current focus is on planning and implementing Network Management Infrastructure(s). His areas of expertise also include NMS products and technologies such as the CiscoWorks LAN Management Solution (LMS), Simple Network Management Protocol (SNMP), IP, Service-Level Agreements (SLAs), Cisco Prime Provisioning, Cisco Network Registrar, and many others. He has more than 7 years of experience in IT. Prior to joining Cisco’s HTTS NMS team, Arya worked for Convergys India Pvt Ltd managing and optimizing the Optus Broadband Network. From there he joined HCL Technologies, working with its local switching team before moving on to the Network Management Team. He was also part of its Technical Assistance Center (TAC). Arya holds a Bachelor’s degree in Information Technology from Kumanun University in Nainital, India, and a MBA in Information Technology from Sikkim Manipal University in Bangalore, India. He holds several Cisco Certifications, including CCNA® and VCP 5.0..
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Thanks for a very good presentation. We have been already using LMs4.2 on our production for some time but I stiil have some things I would like to check with you.
1 - Every time a device IP address or hostname changes on LMS just assumes it is down. Is there anyway to prevent this from happening - I mean a way to inform LMS about the update that has occured?
2 - When upgrading software (IOS) LMS flags the upgrade as failed but the IOS is loaded correctly - after a reload everything is fine. Is there anyway to avoid this? - have tried several things suggested in the Support Community - hanging the timeouts of telnet etc but nothings seems to work. Have looked in the logs as suggested by LMS but no luck until now.
Switches 2960S PS-L
3 - When an error is acknowledged (ex. switch down during maintenance) is it possible to take away from the faults view list?
Thank you for your compliment. Following are the answers for your questions :
1. I'm not very clear about you statement "Every time a device IP address or hostname changes". If this means :
a. The managed IP of the device is changed OR
b. The IP configured on the device interface is changed to some other IP Address.
(a.), than ubfortunately there is no such provision, as if the IP address by which device is managed in LMS, it is changed and if not reachable it may consider it down and generate alert for device. We need to update device in DCR to prevent this.
(b.) Interfaces managed by fault management are changed and not reachable, LMS untill the next device redicovery schedule. If there is a planned change of those managed IPs, you can unmanage the IP's from Fault Management to avoid alerts.
2. When we run a SWIM job, there are a lot of job options which can be selected, even if a single option is not successful, entire job status may go to failed, but the upgrade process may be successful. As you said when you reboot the device, the device works fine. So, in Job option you have selected Reboot Device option, you need to have
snmp-server system-shutdown command configured on device, else it may fail. LMS uses snmp to reboot the server.
3. You have to manually clear the alerts. Ack may not remove it. When you clear a alert, it will be removed from the window. You can however can still view those ack or cleared messages in history report when needed, upto 31 days.
1 - My case is what you describe in a). In PI it is ok for an AP to change ip address. PI detects that the device is the same just with a different IP address and is stated as up. I was wondering if it wasn't the possible to do the same on LMS (but with our switched network).
Some other times what we do is that we upgrade or change the hardware ex. changing a 2960 for a 2960S but we keep the same ip address and hostname. In that case LMS states the device as faulty and is not able to detect that there is one new device with the same management ip address, The only way I have found is to delete the original device and to run a new discover.
2 - I don't reboot as part of the task cause during the day I have too many users online. The only thing that the task has to accomplish is to upgrade the IOS but still fails. I have tested the snmp-server system-shutdown but did'nt help.
3 - Thanks for your answers.
Hope you are doing good!
Cisco PI is an evolved WCS/NCS and hence it is the part of Cisco Unified Wireless Network (CUWN) where all LAP gets registered with it and communicate regularly with a tunnel. These LAPs cannot act independently and hence NCS/CPI have real time information about them. Whereas in Cisco Prime LMS after device is added each module
communicates to it via different modules for different management aspects.
If we change the entire hardware, previous LMS used to show it in conflicted devices, by figuring out different sysObjectID of the new platform, but now, this feature doesnt seems proper and hence re-add is a solution. No need to run discovery, but deleting and re-adding manually may fix issue. Also, I havent tried, but if you correct the
sysObjectID of the new hardware manually it should work. For it you can select device from :
Inventory --> add/import manage device --> select device --> edit identity --> change device type
I guess hence once LMS entire features are merged with CPI, it will be best of both worlds.
2. I gave an example of failure like when people opt for reboot and this command is not configured and also the entire task in overall may be successful except just an option. Though for the exact reason we would need the debug logs.
Thanks for the update.
Ask the Expert series are intended for specific features, configuraiton and implementation questions for product/technology, whereas we encourage to use discussions for real time troubleshooting.
For this speicific isue, I checked the log you shared, i have following questions :
1. Is this a standalone device or a stacked device? Please share show version from device.
2. Are you using a .tar image to upgrade or .bin?
3. I need following log file :
Next Action on this issue can be planned after the above answers.
Please advise if I should begin a new thread CSC and many thanks for your help.
1 - This is a standalone 2960S. Sh version in attachement.
2 - We are using a tar file.
3 - That log file is the one I sendt one the other thread (also attached here).
Once again thanks for your help
Thanks for the update. Please open this device in Device Center in LMS and use the tool snmpwalk and poll it for sysObjectID and share the output.
Also, i need show run | incl snmp-server output from device.
Hope you are doing good and you saw my post.
Being the last day of CSC Ask the Expert today, I want to share what I suspect may be causing problem and want to tell you to try and check.
Sometimes these Stackable devices like 29xx are managed by LMS in default Stack state and hence some operations are used in a way, expecting it to be a stack, where the device may be a singe standalone device.
To manage these device as a standalone device and not as a stack, you should configure device for following command :
no snmp-server sysobjectid type stack-oid
Try to Delete device and re-add to DCR and run the new SWIM job and see if it succeeds.
Please share your output.
As today is the last day of this Ask the Expert series, I am just curious if you tried the steps suggested.
Please share next update, or start a new CSC discussion thread further for this troubleshooting.
I am sorry I didn't reply before but I was not in the office and had no access to LMS. I am now back and have tried the steps you suggested but it's still not possible to upgrade the devs with success.
I have also configured to devices with no snmp-server sysobjectid type stack-oid saved configuration restarted the device and deleted and re added to LMS. Tried also to run Update Inventory but for some reason the device type is not being detected by LMS.
This is the error I get when I am on the Recomending fase:
|Software Image Management Notifications|
In attachement you wil find the two files you asked on one of your last threads.
Please advise if I have to continue this discussion somewhere else.
Thanks for bearing with me
Our LMS seems to be working for Inventory and Configuration for some of the ME3800x devices, but the icon DCR still shows as question mark. Is it some isssue with the device support or LMS? We have updated RME device packages already.
It seems you need to upgrade your mdf device package for ciscoworks. LMS needs new metadata information when new devices which are not day 1 supported are added. Because LMS now supports some device Automatically, for similar supported platform, but it still may not have any associated icon to its sysObjectID.
You can update latest mdf device packages from here:
Please check and let me know.
Thanks for reply. I upgraded the mdf which fixed the issue and i see it now with an icon :-).
A must mention is your wonderful web event and slides.
Sent from Cisco Technical Support Android App
Excellent live webcast. Thank you for sharing your knowlege. There were several questions that remained unanswered during the live session:
Thank you for answering them.
Here are some more questions from the live event:
Following are the answers to the questions :
1. Is there an application programming interface (API) or command-line function that can be used to add devices through an automated process?
For more details please check the guide:
For more details on API of LMS, please check following Prime LMS Developer Center site:
2. Does LMS have per-device licensing, such as Network Control System (NCS)?
upgrade license as per contract.
For more details check the Licensing your Application :
3. Can Cisco Prime monitor/configure options for Overlay Transport Virtualization (OTV)?
For more details, please check DCNM site:
4. Is it possible assign a topology group user?
Hello CSC Team,
Thanks for your support on this WebCast and arranging it. Following are the answers to the questions asked during the Webcast session which were left unanswered :
1. How will Cisco Prime LMS overcome the issues with the previous CiscoWorks LMS in terms of usability and stability?
Now, on stability, all existing features of conventional Ciscoworks LMS, seems extremely refined, but yes there are challenges and issues with some new features and even existing, which are continously addressed, with new patches and minor upgrades. As compared of LMS 3.x the newer LMS 4.2 has a lot of todays features and value-added technologies and solutions, such as medianet, EnergyWise, TrustSec and Identity, Auto Smartports, and Smart Install to name a few.
No software is can be perfect, but our contant endeavor to make it one will always be there. Various analysis has understood the need of newer platfroms to be a successor Cisco Prime LMS and hence Cisco is putting their focus on Cisco Prime Infrastructure, which will redefine Network Management for our customers in coming future.
2. When will Dynamic User Tracking support SNMPv3 informs, instead of just SNMPv2?
SNMP v3 is supported. The only thing that Dynamic UT does is instead of sending the MAC traps as SNMP v3 MAC traps it sends them as SNMP v1/v2c traps.
What I mean by that is that if for example you run a packet capture and are able to capture a MAC trap sent from one of your devices, the packet will show up as being a SNMP v3 packet, but the trap will say it is a SNMP v1/v2c
3. In consideration of the continuous migration to INF files, what LMS upgrades are planned and what features are planned in the future (rather than bug fixes and definition updates)?
We have PI 1.3.
All switches are configured with SNMPv3. PI gets all SNMP traps. We have configured email alerts for critical alerts. However each port up/down is a "critical event" and an email is generated for each port up/down event. The idea is that if a swicth management IP is unrechable then only we need an email alert. Can this be done?
And where can we set PI to automatically save configurations of all discoverd to repository?
Thanks for your time on CSC Ask the Expert.
This feature has been in demand since Cisco Prime LMS days for either a consolidated alert or a single one.
Though this has been refined to an extent to detect and not to send various port/interfaces down alerts when the entire module is down.
This option is not completely implemented as such alerts depend on both SNMP traps and polling. An interface down alert can be generated by the snmp trap sent by the device, however in the next polling cycle when it detects the entire module down or device unreachable, it generates only one unresponsive/module down or device down alert.
For details on Saving device configurations please check#
Are you able to give us some indication of the roadmap from Prime LMS to Prime Infrastructure? We've purchased Prime Infrastructure and currently using it to manage Wireless infrastructure, but the support for switches/routers is otherwise poor and we'd like to start using it for those parts of the network in the near future.
Are we likely to see much integration with LMS in Prime Infrastructure 2.0 or will it still be very separate at that stage?
Thanks for your time on CSC Ask the Expert event.
Mostly till FCS (First Customer Shipment) most of the details are internal and hence unless there is any official statement, we can't share much details about roadmaps externally.
Cisco Prime Infrastructure is expected to bring a major feature integration from LMS and it suppose to be released in few weeks.
Along with some LMS features CPI 2.0 is expected to have some new features like Application Visibility and Control which consists of NBAR2, FNF, PA, QoS, PfR and Performance Monitor. On the exact details of what features will be imported, we will have to wait for release notes to come on CCO.
I am sure you decision to buy CPI is future proof and in short time, it will be able to fufill all your expectations to manage wired infrastructure as well.
We starting deploy WCS in our current network, which having around 10 controller and 500 LAPs, and tried to upgrade current Plus-500 license to Ent-1000. but reseller saying that Cisco migrated WCS to Prime Infrastructure which made me confuse on it, i've just quick travelled on it and understanding it has similar role of Solarwinds NCM/NPM systems? We invested huge amount on Solarwinds so thinking why we need another Network Monitor/Config tool ... can you clarify on this? we looking only main management system on our Controllers ... If it really having advantages then Solarwinds we can offer to the management ...
Thanks for your time on CSC Ask The Expert.
As this ATE session covers Cisco Prime LMS not WCS/NCS, I may not be able to cover all the doubts, but I will give it a try.
Cisco Wireless Control System (WCS) is a part of Cisco Unified Wireless Network, which manages your LAP's. WCS was evolved to Network Control System, which is no more sold and both WCS/NCS are now upgraded and replaced by Cisco Prime Infrastructure.
So now any upgrade is directed to new software licenses and hence it seem you may have to work with your partner/reseller on this. In CUWN controller are most important part of it, as all LAPs get registered and are managed from there.
Along with the WCS features Cisco Network management Group has a long term evolution plan of it to make it one NMS software which can replace Cisco Prime LMS (responsible to manage wired infrastructure) and hence with every new release new LMS features are ported in Cisco Prime Infrastruture.
Solarwinds NCM/NPM is equivalent to what Cisco Prime LMS does, but Cisco PI is now :
Cisco Prime Infrastructure = Complete WCS + Cisco Prime LMS (Some feature/In Progress for more features to be incorporated).
So currently to manage your Access Points either you run the current WCS and check with your reseller if they can arranage for upgrade license, or move to Cisco PI, but you need a controller mandatorily to manage your LightWeight Access Points.
Thanks for the detailed response, at the moment we go for the WCS next couple years ... also one thing, is that Prime can upgrade bunch of switches,routers,LAPs,wireless controllers IOS, software versions? we looking for a good solution on it, is there any small tool can do it?
Currently Cisco Prime LMS is abale to do all of this, except LAPs. Cisco Prime Infrastructure is able to do it as well including LAPs, but the supported list of Routers and Switches is not much at the moment.
For more details please check following document :
Cisco Prime LMS:
Cisco Prime Infrastructure:
Maintaining Software Images
Their is a free tool from Cisco which supports limited features and platforms - Cisco Network Assistant (CNA).
Cisco Network Assistant simplifies wired and wireless network management for networks up to 80 devices with its intuitive GUI and a task-based menu. Cisco Network Assistant is free and is optimized to apply common services across Cisco switches, routers, wireless controllers, and access points.
For more details check the home portal for it:
2 quick questions on Cisco Prime?
Can we query the database with crystal reports to create our own custom reports?
Can we custom schedule our polling on different groups ie 24 hours for dists and more for edge switches.
Thanks for your time on CSC ATE.
Following are are answers :
1. As there is Open Database Schema Support in Cisco Prime LAN Management Solution, we access the LMS DB data and details using database access methods such as JDBC and ODBC. For more details see the document explaining how Open Database Connect Support.
2. Please be more specific on if it is Polling from Monitoring or any other function of LMS. If it is Monitoring (Fault Management), there are several ways in which you can control the parameters for a device, interface, or port. Polling and thresholds are always applied on a group level, not on a specific device, port, or interface level.
For more details you can check this document :
Here are more questions from the live webcast that were not answered:
Thank you for providing the answers.