Has ANI discovered the phones in both 'device discovery' & 'data collection'. Device discovery adds the device to DCR, data collection into Campus manager. They need to be in CM before user tracking will pick them up.
With the latest IDU installed for RME 3.5 and CM3.4, the ip phones are not in the list of support devices. So, the phones would be display as unknown devices. Not sure if we need to upgrade LMS from 2.2 to 2.5.1
Yes, that is correct. If you enable a read community string ANI will discovery. I'm not 100% sure regarding your phones compatabilty with LMS 2.2. 2.5 should be fine (although I'd check before upgrading).
First, IP phones must be acquired as end hosts by User Tracking. This is done just like any other computer on the network (i.e. switches' CAM/MAC tables are polled via SNMP). The one difference is that all switch ports which connect to IP phones should have CDP ENABLED. If they are connected to 802.1q trunks on IOS switches, make sure you have also checked that checkbox in the User Acquisition settings. Once they are properly in the UT hosts table, then Campus will poll the ccmPhoneTable of all properly discovered CCMs (a CCM that appears green with the correct icon on the Topo map is properly discovered). If the phones show up in that table, they will be added to the UT phone table.
As of CM 3.3 IDU 11.0, the following Cisco IP phones are supported:
Note: IP phones should not show up on the map as they are not SNMP reachable devices according to Campus.
As with all User Tracking problems, if you cannot figure out why the phones are not showing up, enable vmpsadmin debugging, run a full UT acquisition, then open a TAC Service Request with the appropriate ANI debugging log.
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