Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Webcast-Catalyst9k
New Member

Campus Manager 5.1.4 upgrade - locked files during install

During installation of CM 5.1.4 on Windows 2003 Enterprise Server, I get popup windows "Stop All Programs". I checked Windows Service console but have been unable to determine which processes may be holding these files. How do I determine?

Thanks,

D:\PROGRA~1\CSCOpx\objects\smarts\bin\sm_server.exe
D:\PROGRA~1\CSCOpx\objects\smarts\bin\system\sm_authority.exe
D:\PROGRA~1\CSCOpx\objects\smarts\bin\system\sm_server.exe
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_actions.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_adsnmp.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_asl.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_auto_discovery.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_clsapi.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_decs.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_devstat.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_devstat_cisco.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_devstat_isdn.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_devstat_ptop.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_devstat_topspin.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_discovery.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_event.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_ga.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_gahttps.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_health.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_health_cisco.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_health_topspin.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_httpd.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_icf.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_icim.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_icim_core.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_icmp.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_icmpacc.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_license.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_nas.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_protocol_discovery.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_rclt.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_repos.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_servif.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_sms.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_snmp.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_snmpwalk.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_sockserv.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_system.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_trapd.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\tls704d.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\ver_suite.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\xerces-c_2_1_0.dll

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Campus Manager 5.1.4 upgrade - locked files during install

Try this:

1. In Windows, go to Start and click on 'Run...'. Type in services.msc and set the following CiscoWorks Services to Startup Manual:

-CiscoWorks Daemon Manager
-CSCS rsh/rcp service
-CSCS syslog service
-CSCS tftp service

3. Set your TEMP and TMP environment variables to C:\TEMP (make sure that directory exists, and everyone has full access). Right click on My Computer and click on Properties. Go to the Advanced tab to find the Environment Variables at the bottom.

4. Reboot the server.

5. Try upgrade again.

6. When the installation is complete, restore the startup of the following services to Automatic:

-CiscoWorks Daemon Manager.
-CSCS rsh/rcp service
-CSCS syslog service
-CSCS tftp service

8.- Reboot the server.

4 REPLIES
Cisco Employee

Re: Campus Manager 5.1.4 upgrade - locked files during install

Try this:

1. In Windows, go to Start and click on 'Run...'. Type in services.msc and set the following CiscoWorks Services to Startup Manual:

-CiscoWorks Daemon Manager
-CSCS rsh/rcp service
-CSCS syslog service
-CSCS tftp service

3. Set your TEMP and TMP environment variables to C:\TEMP (make sure that directory exists, and everyone has full access). Right click on My Computer and click on Properties. Go to the Advanced tab to find the Environment Variables at the bottom.

4. Reboot the server.

5. Try upgrade again.

6. When the installation is complete, restore the startup of the following services to Automatic:

-CiscoWorks Daemon Manager.
-CSCS rsh/rcp service
-CSCS syslog service
-CSCS tftp service

8.- Reboot the server.

New Member

Re: Campus Manager 5.1.4 upgrade - locked files during install

Hi Joel, Thanks, this solution worked fine!.

New Member

Re: Campus Manager 5.1.4 upgrade - locked files during install

Had the same problem with campus manager 5.2.1 upgrade.  this worked

great. Thanx

!!

Campus Manager 5.1.4 upgrade - locked files during install

had the same problem.. fantastic solution... worked

782
Views
10
Helpful
4
Replies
CreatePlease to create content