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campus manager not refreshing

Before our upgrade, campus manager, specifically topology services network topology layer 2 map, would auto-refresh when a device went down, or a new device came online... after a data collection of course. now it requires a complete shutdown of the java application topology services, and a completely new instance opened before we can see any changes instead of functioning in real time. what are we missing here?

(it is very possible this is a snmp problem. we are running v3)

Thank you for you help!

-fox

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