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New Member

Can't see result after a data collection in CM

Hi all,

I have a problem with the Campus Manager (version 4.1.0). After a data collection i try to se the result but get the following error:

Report could not be found. I have tried to restart the ANI server, but same result. I have also tried to reinit the CM database, but same result. I still get the error: Report could not be found.

Please help

Thanks in advance.

Rgds,

Jesper

9 REPLIES
Cisco Employee

Re: Can't see result after a data collection in CM

There is no Campus 4.1.0.  Do you mean 5.1.0?  Exactly what report are you trying to run?

New Member

Re: Can't see result after a data collection in CM

Hi Joseph,

The campus version is 5.0.6.

It's the result of the data collection I want to see. At the attached screenshot of the CM, at the link where it says 115 devices. If I try to see the devices that it has done the data collection from I get the error " report could not be found"

Rgds,

Jesper

Cisco Employee

Re: Can't see result after a data collection in CM

You have Campus 4.0 which is no longer supported.  I recommend you upgrade to LMS 2.6 SP1 then go to Campus 4.0.13.  If the problem persists then, post the ani.log and the Campus.log.

New Member

Re: Can't see result after a data collection in CM

I have LMS 3.0.1 installed

Please find attached a screen shot of what is installed.

Cisco Employee

Re: Can't see result after a data collection in CM

Your Campus Manager screenshot said 4.0.0.  It should say 5.0.6.  Post the Campus.log and ani.log.

New Member

Re: Can't see result after a data collection in CM

Here is the ani.log and campus.log

Cisco Employee

Re: Can't see result after a data collection in CM

You are seeing CSCtd49439.  A patch is available from TAC which fixes this problem.

New Member

Re: Can't see result after a data collection in CM

I cannot open a TAC request as I can't find the product under my contract.

Cisco Employee

Re: Can't see result after a data collection in CM

Unfortunately, the only place to get the patch is from TAC.

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