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Community Member

Cannot launch LMS after restoring data

I had problems with LMS3.2, so I uninstalled it, installed LMS3.1 again, restored data, but now I cannot launch it. Getting error HTTP Status 404 - /cwportal/html/cwhp/cwhp.applications.do

Your help will be appreciated.

Thanks,

10 REPLIES
Cisco Employee

Re: Cannot launch LMS after restoring data

This is almost certainly a problem with the portal installation. Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log. My guess is that the 3.2 uninstall was not complete, and the system must be cleaned using the clean_system.exe tool before doing the 3.1 downgrade again.

Community Member

Re: Cannot launch LMS after restoring data

Please find attached stdout.log and stderr.log

Thanks,

Cisco Employee

Re: Cannot launch LMS after restoring data

I don't see any errors here at all. Post a screenshot of the 404 error. Exactly how did you arrive at this error?

Community Member

Re: Cannot launch LMS after restoring data

Here's the screen shot.

Thanks

Cisco Employee

Re: Cannot launch LMS after restoring data

Okay, try this:

Shutdown Daemon Manager, then delete NMSROOT/MDC/tomcat/webapps/cwportal/db/portal.*. Then copy all files from NMSROOT/MDC/tomcat/webapps/cwportal/db/orig to NMSROOT/MDC/tomcat/webapps/cwportal/db. Verify that the casusers group has full control over the newly copied files. then restart Daemon Manager.

Community Member

Re: Cannot launch LMS after restoring data

I can login now, but in HUM module, don't see any data. Pollers are configured but not sure if its polling any data. If I run quick report it does show some data but don't know why it's not showing any data under TOP-N interface utilization, CPU-N Memory Utilization, and other variables on HUM main page as it used to.

Thanks,

Cisco Employee

Re: Cannot launch LMS after restoring data

Please start a new thread for the HUM issue.

Community Member

Re: Cannot launch LMS after restoring data

Also when I try to click on Edit button under any of the HUM Poller setting, I don't see any option to configure or modify. It could be a permission problem, don't know where to check/modify. Causers have full permissions to CSCOpx folder.

Community Member

Re: Cannot launch LMS after restoring data

I am also not getting any e-mail messages. May be I should uninstall and reinstall LMS. Where can I download clean_system.exe? When I reinstall, what java version should I be running or LMS will configure correct java version during its installation.

Thanks,

Cisco Employee

Re: Cannot launch LMS after restoring data

LMS includes its own versions of Java. there is no prerequisite. The clean_system.exe tool is only available from TAC.

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