Change Audit Emails can't receive...

[ronmarcojr]

Hi Everyone,

I would like to ask you all a question. After configuring RME>Tools>Change Audit>Automated Actions and placing an email address, I supposed to receive an alert for every change audit in the devices integrated in the community - but I can't! Can you tell me the possible causes why Change Audit Emails do not arrive at my mailbox? Please I need a little help in here.

Thanks! =)

[Joe Clarke]

The most likely cause is that the SMTP server is rejecting the mail. Start a sniffer trace on the LMS server filtering on TCP port 25 traffic to the SMTP server you configured in LMS. Generate a new Change Audit record. The sniffer trace should show why the mail is not being sent.

[ronmarcojr]

Will try that! Thanks so much! =)