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dal
New Member

Cisco Configuration Professional hangs

I'm trying to use the Cisco Configuration Pro app, but it just hangs.

It never really starts up, it opens a IE window, and that window just hangs, and the CCP splash screen never goes away.

In the log file (catalina.2010-02-01.log), it says:

01.feb.2010 18:34:19 org.apache.coyote.http11.Http11AprProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8600
01.feb.2010 18:34:19 org.apache.coyote.ajp.AjpAprProtocol init
INFO: Initializing Coyote AJP/1.3 on ajp-8009
01.feb.2010 18:34:19 org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1440 ms
01.feb.2010 18:34:19 org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
01.feb.2010 18:34:19 org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.28
01.feb.2010 18:34:19 org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
01.feb.2010 18:35:24 org.apache.coyote.http11.Http11AprProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8600
01.feb.2010 18:35:24 org.apache.coyote.ajp.AjpAprProtocol start
INFO: Starting Coyote AJP/1.3 on ajp-8009
01.feb.2010 18:35:24 org.apache.catalina.startup.Catalina start
INFO: Server startup in 65432 ms
01.feb.2010 18:43:43 org.apache.coyote.http11.Http11AprProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8600
01.feb.2010 18:43:43 org.apache.coyote.ajp.AjpAprProtocol init
INFO: Initializing Coyote AJP/1.3 on ajp-8009
01.feb.2010 18:43:43 org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 451 ms
01.feb.2010 18:43:43 org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
01.feb.2010 18:43:43 org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.28
01.feb.2010 18:43:43 org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
01.feb.2010 18:43:52 org.apache.coyote.http11.Http11AprProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8600
01.feb.2010 18:43:52 org.apache.coyote.ajp.AjpAprProtocol start
INFO: Starting Coyote AJP/1.3 on ajp-8009
01.feb.2010 18:43:52 org.apache.catalina.startup.Catalina start
INFO: Server startup in 9172 ms

This is the only log file with info in it, all other log files are empty.

I'm using CCP v2.1, IE 8, latest Java and Flash, and Window 7 x64

Anyone else experienced this?

Thanks.

13 REPLIES

Re: Cisco Configuration Professional hangs

Latest java is not supported, please make sure you are following the release notes for your system requirements:

http://www.cisco.com/en/US/docs/net_mgmt/cisco_configuration_professional/v2_1/rlsnts/ccp_rel_notes.html

dal
New Member

Re: Cisco Configuration Professional hangs

Downgraded Java, but still the same.

Any other ideas?

Re: Cisco Configuration Professional hangs

1. try another browser such as firefox

2. try another OS, such as XP

dal
New Member

Re: Cisco Configuration Professional hangs

Thanks for answering.

How do I try another browser, when CCP seem to open a Internet Explorer window automatically?

I have no PC with XP, and to reinstall just because Cisco does not know how to program software seems a bit harsh.

Is there a way to start up this "manually", as in starting up some of the .bat files, so it is possible to do some research myself?

Re: Cisco Configuration Professional hangs

You can, you just need to point your browser to http://x.x.x.x where x.x.x.x is the ip address of your router.

New Member

Hi,

Hi,

Go back to properties and switch off compatibility mode. then go to internet explorer "Internet Option"->Advanced option and enable most of the setting. and that will work fine. and also dont forget to run as an Admin. 

Good Luck

dal
New Member

Re: Cisco Configuration Professional hangs

I guess that would assume that I use CP Express, which I'm not.

I'm using the PC based version, Professional.

Re: Cisco Configuration Professional hangs

The issue is obviously on the end user machine.

From your router CLI, you are trying to connect can you please send the outputs:

show run | i ip http

show flash:

New Member

Re: Cisco Configuration Professional hangs

Yes, this happened to me.  The solution is to run the CCP app as Administrator (assuming you are running Vista or Windows 7).  So instead of running the app by double-clicking, right-click and select "Run as Administrator".  You also have to do that when you originally installed the CCP app.

Pretty silly.

New Member

Cisco Configuration Professional hangs

Thanks for the real answer Jeffrey Albertine.

New Member

Re: Cisco Configuration Professional hangs

Slightly different issue here. I can't use IE because it's locked down by GPO from using ActiveX. Firefox is not so I could use it but I'm using the full version (our routers don't have CCP) so I can't point the browser at the router/ASA/switch.

Is there a way to use Firefox when installing CCP on a workstation (XP)?

New Member

right click and run as

right click and run as Administrator.

it will work fine.

New Member

To assist with this thread, I

To assist with this thread, I had similar issues with CCP v2.8.

After spending hours on my Windows 8.1 PC with IE 10 and Java 8 v66, reading threads and getting no where, but frustrated, I decided to try installing CCP on a different PC. 

The second PC I installed it on has Windows 7, IE10 and Java 7 v67. After installation, it works like a champ! I was actually surprised how well it worked after all the trouble I had on my Windows 8 PC.

If you are having trouble with CCP on Windows 8, give it a try on 7 with the above parameters.

I hope this helps.

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