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Community Member

Cisco Prime 2.1 patch pi211_20140630_01.ubf install

To the Cisco Prime Community;

I have upgraded and installe dthe patch for 2.1 on the primary server.  Where the HA is concerned, how would thw patch be installed ?  I've tried via the command line and receive the following error;


disk: 1% used (363860 of 133885104)
temp. space 2% used (35964 of 1967952)

Internal filesystems:
all internal filesystems have sufficient free space

xxxxxx/sysadmin# patch install pi211_20140630_01.ubf defaultRepo
Save the current ADE-OS running configuration? (yes/no) [yes] ? yes
Generating configuration...
Saved the ADE-OS running configuration to startup successfully

Please ensure you have a backup of the system before proceeding.
Proceed with the patch install ? (yes/no) [yes] ? yes
Initiating Application Patch installation...
% Unable to unbundle the package. Package may be corrupt or there is not enough disk space

I received this error several times. Last time I ran a cleanup and copied the file again, please advise.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

It may be because you have

It may be because you have installed PI 2.1.1 on Primary and Secondary isn't updated yet.

Try to break the HA and than update and re-sync.

-Thanks

Vinod

-Thanks Vinod **Rating Encourages contributors, and its really free. **
13 REPLIES
Cisco Employee

This patch is not intended to

This patch is not intended to be installed from CLI. You have to update this from the GUI of Cisco Prime Infra.

To install this patch from GUI :

>> Log in to the Prime Infrastructure server using an ID with administrator privileges and choose Administration > Software Update .

>> Click Upload Update File and browse to the location where you saved the patch file. Click OK to upload the file.

>> When the upload is complete:

     a. On the Software Upload page, confirm that the Name, Published Date and Description of the patch file are correct.

     b. Select the patch file and click Install .

     c. You will see a popup message indicating when the installation is complete. You should also see a listing for the patch in the “Updates” table, with a “Yes” opposite the patch under the “Installed” column, and a “Yes” under the “Pending Restart” column.

>> Restart the server by first executing the ncs stop command and then the ncs start command, as explained in Running Commands.

Step 7 Verify that the patch is installed by logging into the server and choosing Administration > Software Update . You should see a listing for the patch in the “Updates” table, with a “Yes” opposite the patch under the “Installed” column, and a “No” under the “Pending Restart” column.

For more details check the Release notes for PI 2.1.1.

-Thanks

Vinod

**Encourage Contributors. RATE Them.**

 
-Thanks Vinod **Rating Encourages contributors, and its really free. **
Community Member

Vinod,Thanks and when it is

Vinod,

Thanks and when it is convenient please read my reply above !

Cisco Employee

Has Reload helped you? Are

Has Reload helped you? Are services up now?

-Thanks Vinod **Rating Encourages contributors, and its really free. **
Community Member

Thanks Vinod,negative on both

Thanks Vinod,

negative on both fronts sir, please advise.

/sysadmin# ncs stat
Health Monitor Server is running.
Ftp Server is Stopped
Database server is stopped
Tftp Server is Stopped
Matlab Server is Stopped
NMS Server is stopped.
CNS Gateway with port 11011 is down
CNS Gateway SSL with port 11012 is down
CNS Gateway with port 11013 is down
CNS Gateway SSL with port 11014 is down
Plug and Play Gateway Broker with port 61617 is down
Plug and Play Gateway config, image and resource are down on https
Plug and Play Gateway config, image and resource are down on http
Plug and Play Gateway is stopped.
SAM Daemon is not running ...
DA Daemon is not running ...
Syslog Daemon is not running ...

Cisco Employee

Is your PI configured for HA?

Is your PI configured for HA? Is this Stand-by server?

 

-Thanks Vinod **Rating Encourages contributors, and its really free. **
Community Member

Yes they were sync'd up prior

Yes they were sync'd up prior to;

Cisco Prime Infrastructure CONAP3 [X.X.76.82] has successfully established a connection with connm1 [X.X.76.10]

Description

Prime Infrastructure primary CONAP3 [X.X.76.82] has successfully started registration with connm1 [X.X.76.10]

Cisco Employee

That may be a reason than. In

That may be a reason than. In HA mode, secondary server is unavailable for general purpose via GUI.

But you can access it for some limited features, like this update using :

https:// ServerIP :8082

With this, you will be prompted for the authentication key entered when HA was enabled. Enter it and click Login.

You can update patch using GUI from here. For more details, check Release notes for PI 2.1.1 :

Installing the Patch With High Availability

-Thanks

Vinod

**Encourage Contributors. RATE Them.**

-Thanks Vinod **Rating Encourages contributors, and its really free. **
Community Member

Hi Vinod - take a look at thi

Hi Vinod - take a look at thi if you would please;

Failed to authenticate - Primary(x.x.76.82)Version: 2.1 (2.1.0.0.87) and Secondary(x.x.76.10)Version: 2.1 (2.1.0.0.87) PI version does not match.

Cisco Employee

It may be because you have

It may be because you have installed PI 2.1.1 on Primary and Secondary isn't updated yet.

Try to break the HA and than update and re-sync.

-Thanks

Vinod

-Thanks Vinod **Rating Encourages contributors, and its really free. **
Community Member

Mornin Vinod,I went over tp

Mornin Vinod,

I went over tp the DC and found the VM the HA resides on, got out my fix it tool known as the hammer and broke the HA VM :-)  Ok ok I'm kiddin.

When I enter the authentication key in the Primary HA config screen I get an error; Failed to authenticate: primary and secondary PI version does not match.  Maybe I should run the install again - what say you sir ?

Community Member

Hi Vinod - here is an update

Hi Vinod - here is an update;

I opened a ticket with TAC and an engineer by the name of Yu Wu spent 5+ hours correcting the issue(s).  Evidently there is a bit of ambiguity within the 'how tos' that I fell into.  That said, this info should probably be read by those dinterested in doing the upgrade in an HA environ.

Thanks for your support !!!

Installation instructions of PI 2.1.1 patch in HA are ambigous
CSCup89410
Cisco Employee

Thanks for sharing update.

Thanks for sharing update. Hopefully it will help a lot of other users.

In the meanwhile, PI 2.1.2 is already out, which can be installed on top of 2.1 and hence PI 2.1.1 can be skipped, which should be a little helpful in avoiding such confusion and expecting BU fixed this ambiguity.

-Thanks

Vinod

-Thanks Vinod **Rating Encourages contributors, and its really free. **
Community Member

Thanks much Vinod,Following

Thanks much Vinod,

Following the upgrade install the following entities are not active in NCS Stat so I could not inti the URL;

/sysadmin# ncs stat
Health Monitor Server is running.
Ftp Server is Stopped
Database server is stopped
Tftp Server is Stopped
Matlab Server is Stopped
NMS Server is stopped.
CNS Gateway with port 11011 is down
CNS Gateway SSL with port 11012 is down
CNS Gateway with port 11013 is down
CNS Gateway SSL with port 11014 is down
Plug and Play Gateway Broker with port 61617 is down
Plug and Play Gateway config, image and resource are down on https
Plug and Play Gateway config, image and resource are down on http
Plug and Play Gateway is stopped.
SAM Daemon is not running ...
DA Daemon is not running ...
Syslog Daemon is not running ...

 

I'm doing a reload now - please advise, thanks.

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