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New Member

Cisco Prime Infrastructure 1.4 (PI) - Unable to login anymore Webinterface

We are unable to login anymore into our Cisco Prime over the Webinterface.

Version we are using is the following:

Cisco Prime Network Control System: Version :
Patch: Cisco Prime Network Control System Version: Update-1_39_for_version_1_4_0_45

Have tried to do a password recovery, but without success. Followed the following instructions:
Password Recovery for Cisco Prime Infrastructure (Virtual Machines Only)

The issue started after rebooting our ESXi server to activate a license.

Are there any other ways to recover the password / restore login to the Webinterface?

Thanks for any tips.


Cisco Employee

Hi Erich,you are using the

Hi Erich,

you are using the correct link for password recovery :


Are you getting the login page ?

share the screen shot of the error message .




Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

In the meantime we where able

In the meantime we where able to solve our issue. Thanks Afroz for your post. Enclosed a summary of the issue and solution:

Somebody changed AAA authentication from local to Radius. Change got active after reboot of server / ncs services.

Following was tested / done by tac. Only a summary:

1. Verified ncs services over CLI with "ncs status". Reason, with Version you could face the following bug: After patch upgade(1-39) ncs services not starting, CSCuj00327

2. Tried to reset root password with "ncs password root password $YOURPWSECRET

3. Login over web, not worked

4. Accessed root shell, "root_enable" or with "root"

5. Checked a few logs under "/opt/CSCOlumos/logs"

6. Accessed oracle database and did a query to read authentication settings

7. Removed radius provider / changed authentication in oracle database.

8. Restarted ncs services "ncs stop" -> "ncs start"

9. Verified login with account root

For step 6 & 7 best to contact tac. They know exactly what they have to do. You can probably mess more up than solve when you don't know exaclty what you do here :-).

Cisco Employee

Thanks for updating the

Thanks for updating the thread :)

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
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