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Cisco Prime Infrastructure 2.0 not showing alerts from switch

Hello,

I have a prime  infrastructure 2.0 running at a customer place and the customer now complains that he is not receiving link up/down messages from the switch. When i checked I have seen that if I shut down a port in the switch the prime identifies after a long time, but its not generating an alarm still. How can I fine tune the prime to fix this issue. Please help on this.

Thanks in advance

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