Cisco Prime Infrastructure reinstall - license question

[LJ Gabrillo]

Hi Everyone,

Here is the scenario, the currently running Cisco PI is v1.1 (w/c at this time is still called Cisco NCS(Network Control System) and sadly, it popped.

Re-installation was planned and they want the latest version, w/c is 2.1 installed.

Now here comes the questions:
1. How do I transfer my license? Do I need the PAK key? If so, will it still be usable for the new Cisco PI?
1.A. How do I do it? I mean transfer the license?

2. Any  unsupported devices on the upgrade?


This is quite deep-research question as I would like to say. I am researching actually for the answer right now, but hope someone can help me :)
I am having a hard time considering this is one old version of it (and it even existed in the old name too!)

Thanks! :D

[Leo Laohoo]

Go HERE for device compatibility information.

[LJ Gabrillo]

Thank you Leo and Marvin,

Looks like I have to contact them with regards to this move :)

[Leo Laohoo · Accepted solution]

You can move your license to PI 2.1.  Just email license@cisco.com.

[Marvin Rhoads]

Like Leo said  - the license needs to be regenerated. An email or TAC case will do the trick.