Cisco Prime LMS 4.1 ANIDbEngine process may be down
I'm having an issue with LMS 4.1 soft appliance. After weeks of use the following error is displayed on inventory/monitor dashboard:
User Tracking Summary
Unable to connect to Data base.
Probable Cause: ANIDbEngine process may be down
I have verified status of processes and is the following:
ANIDbEngine Program started - No mgt msgs received
I'm able to run UT acquisition manually, also generate UT report for example.
The only error I'm able to find but not sure if it connected with described syptom is when I run self-test:
FAIL nslookup failed
I have manually checked nslookup from console and shell, server gets correct responses. Also things that are normally very sensitive to correct domain name setting (Topology plugin for example) work without any issues.
Is there a way to find out more about ANIDbEngine status? I would also like to understand what is preventing network.pl test from succeeding.
Re: Cisco Prime LMS 4.1 ANIDbEngine process may be down
I am also seeing the "Unable to connect to Data base. Probable Cause: ANIDbEngine process may be down" message on my main portal. This was working fine until I installed a Windows Server update, which I suspect broke my process. Now. the ANIDbEngine process seems to work fine for a few days, then inexplicably stops. The solution I have found is to stop then start the "crmdmgtd" service, with:
net stop crmdmgtd
Wait for all services to stop, then run:
net start crmdmgtd
This startup process takes about 10-15 minutes to finish. I've tried stopping and starting the service via the LMS GUI, as well as using Windows Server process manager, but no luck.
I'm using LMS 4.2.3 on Windows Server 2008.
Is there a way to manually restart just the ANIDbEngine process?
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