Cisco Prime LMS 4.1 - /cwportal/group/lms/lms not found error after login

[Michel Pedersen]

After upgrading the MDF (Common Services) and the device packages on our Cisco Prime LMS 4.1 installation we now get an error after logging in. The error is as follows;

Status
	Not Found The requested resource was not found.https://X.X.X.X/cwportal/group/lms/lms

The top of the page is the normal menu and anything we choose there works fine so we only see this just after logging in to CiscoWorks.

Has anyone experienced this problem or do you have any idea what might be causing it?

The installation is running on a Cisco appliance.

kind regards,

Michel

[Martin Ermel]

clear the browser cache as well as the Java cache, then close ALL browser windows. Re-open the browser and login again to see if the issue disappeared

[Michel Pedersen]

Hi,

thank you for the tip. I tried doing this (deleting the browser cache as well as the java cache and restarting my browser). Unfortunately the problem still persists after logging in.

[Martin Ermel · Accepted solution]

How exactly are you accessing LMS?

    - on the server from the icon on the desktop?

    - from a client by opening a shortcut?

Your problem is, that the URL you try to open is truncated, it should read like this:

   https://x.x.x.x/cwportal/group/lms/lms-configuration

[Michel Pedersen]

It's being access from a client using Internet Explorer 8 (which is what I'm forced to use due to company policy) by access the DNS name of the ciscoworks server and logging in.. It worked previous to installing the patches so I'm not exactly sure what has happened. I'll try to get another PC to test from though to see if it's something to do with my browser or PC.

If I add -configuration to the url it works just fine.

[Michel Pedersen]

I did not get a chance to test this yesterday and when testing it today it seems that everything is working so it might have been a problem with the browser (seems most likely).

Thank you for your assistance.