Cisco Prime LMS Sofware Update

[Alhafiz Ahmad]

Hi All

I had do some software update on my Cisco Prime LMS 4.2 but its seem fail. I also check to the Admin>Software Centre>Event Log its nothing appear. This thing happen after i delete all event log. After that when i do any update its seem fail and there are no event log anymore. I really appreciate if you can advise

[Vinod Arya]

Please share the error you see when you try the software update. Deleting event log will make no effect. Also, please try device update and see if you are able to connect to cisco.com and see device packages properly?

With the screenshot of error, share NMSROOT/log/psu.log from windows server or /var/adm/CSCOpx/log/psu.log from unix/lnx machine.

-Thanks
Vinod
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[AFROJ AHMAD]

Hi Ahmad,

share the screen shot of the error.

/CSCOpx/log/psu.log 

Are you using any proxy to  connect to the internet ?

Are you able to access cisco.com directly ?

Thanks-
Afroz
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[Alhafiz Ahmad]

Hi Ahmad

The problem was resolve after i upgrade my LMS version from 4.2.3 to 4.2.4.

[AFROJ AHMAD]

Hi Ahmad,

Great

Thanks for updating us ...

Thanks-
Afroz
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[Vinod Arya]

Glad to hear that! It may be some transient issue.

-Thanks
Vinod
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