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New Member

Cisco Prime NCS Install

Hi,

I am trying to play around with NCS.

I have ESXi box (4.1 and 5) and have tried using both ver 1.0 and 1.1 of the appliance.

The error i get on boot up is

Failure during Network Control System startup. Check launchout.log for details

How can i check that logfie?

18 REPLIES
New Member

Cisco Prime NCS Install

do u have the required space & memory--if after installation its giving this error then that might be the case.

New Member

Cisco Prime NCS Install

Ben,

Any luck with your failure to start? We are seeing the same issue right now and cannot figure it out.

Thanks

Craig

New Member

Cisco Prime NCS Install

Yep, my VM was not up to spec, gave it more ram and cpu and it was happy once again

New Member

Cisco Prime NCS Install

Thanks Ben,

Can you tell me what your specs are for your VM? I tried installing it on a dual processor, 4GB ram, 100GB vm with 4.1 esxi+

Thanks again,

Craig

New Member

Cisco Prime NCS Install

I kind of went over kill on it and gave it 52 gig of ram and 8 cores.

i woud say its the ram, it didnt like my orginal 8gb ram and dual core

New Member

Cisco Prime NCS Install

Is there another fix for this issue? I have more then the required amount of RAM and CPU, 12GB RAM and 4 CPUs in an ESXi 4.1 environment.. Still get the error "Failure during Network Control System startup. check launchout.log for details"

Also how do you check that log file?

New Member

Cisco Prime NCS Install

Hi,

same problem here.

after problems during upgrade from ncs 1.0 to 1.1 the system (VA) does not start anymore. Where can we check the mentioned "launchout.log" file?

Thanks for any help.

New Member

Cisco Prime NCS Install

Hey All,

Of course I forgot to write it down or wrote it down in the wrong spot :>)

If I remember correctly my issue was the command I used to import my data from the WCS into the NCS. I missed the ending of the command but still looked as though the import worked but it didn't and I got the same error failure during startup.

If I find the exact command I will post it.

Craig

New Member

Cisco Prime NCS Install

hi,

after all I found the command

"copy logs "

It generates a file "ADElogs.tar.gz" which also does not(!) contain a "launchout.log". :-(

By now, our NCS is unstartable. Our Supporter is going to rehost the NCS License to a new VA.

With this expierience I can recommend to take snapshots from the VA especially before trying to upgrade.

good luck everyone else.

New Member

Cisco Prime NCS Install

hi,

to whom it may concern:

"backup-logs NCS repository "

produces an tar.gz-archive wherein the launchout.log can be found.

hope that helps someone.

Cisco Employee

Cisco Prime NCS Install

Have you check that maybe it is the symptom of this caveat: CSCto13373?

The "ncs start" command on a running NCS reports an incorrect message.

Symptom: The "ncs start" command on an already running NCS reports an incorrect message.

Conditions: NCS 1.0.2.29

Workaround: If NCS is already running and if you enter the command "ncs start", it would report the following message. ncs-lab/admin# ncs start Starting Network Control System... This may take a few minutes... Health Monitor is already running. Failure during Network Control System startup. Check launchout.log for details. ncs-lab/admin#

From :

http://www.cisco.com/en/US/docs/wireless/ncs/1.1/release/notes/NCS_RN1.1.html

New Member

Cisco Prime NCS Install

you can't use the copy command, you have to use the backup command

example "backup-logs mybackup repository myrepository"

You can also download them from the web gui under the logging, once it is up.

CCNP - Wireless CWNA and CWAP
New Member

Re: Cisco Prime NCS Install

I tried Prime Infrastructure 1.2 which has NCS 1.2.0.103. (I tried 1.2.1.012, it shows same an issue)

I got same error like below.

New Member

Cisco Prime NCS Install

NCS Error -->  "Failure during Network Control System startup.  Check launchout.log for details." 

Checking in launchout.log, it says

"Start failed. Initiating shutdown. Please check logs/Startup.log"

There is no logs/Startup.log in the backup-logs dump.

New Member

Cisco Prime NCS Install

I have same error.

Failure during Network Control System startup.  Check launchout.log for details.

New Member

Cisco Prime NCS Install

Dear,

follows this procedure to be performed. I tested it and it worked.

=================================================================

1.> Please try these commands then try to start
 
the ncs:
 
ncs stop ( 3 times)
reload.
 
ncs status ( email me the o/p)
 
2.> If the #1 does not helps  please run 
 
ncs cleanup
 
3> Note: If the above does not help, and only if *** this is new install ***, it might
be ok to re-init the DB ( use your own judgement )
 
Note: NCS DB you will loose previous data when you re-init. but if this DB corrupt issue
may help.
 
the ncs:
 
ncs stop
 
ncs db reinitdb
 
ncs start

=================================================================

Hugs.

New Member

Cisco Prime NCS Install

Hi

Did you problem heve get sorted?  I'm having the same issue, looked at launchlog, which says check startup.log which seems to be da."startup.log"

I've found some errors, but can't find anywhere to check these against.

anyone have any ideas, don't realy want to reonotdb.

cheers

New Member

Re: Cisco Prime NCS Install

Just happened to me.  I am running version 1.3.0.20.

I already did a NCS CLEANUP, and it finished sucesfully, but unable to start it.  It looks like I have enough space..

I have 30,293,413,888 byes available.  So i don't think it is a disk space issue.  The device was working good till today.

Thanks!

Edit - I did reboot it as well.  Nothing.

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