Cisco Prime/Smartnet

mikegrous · ‎08-22-2014

If you import all your switches into Cisco prime can it report if the device is on smartnet or not? If it is on smartnet when it will expire etc?

If not prime what Cisco software can do this?

Vinod Arya · ‎08-22-2014

This is known as End-of-Life and End-of-Sale report, aka EOX reports, which is present in CPI version 2.0 onwards. You can launch device reports from Report > Report Launch Pad.

This should be available under Device Reports.

Following details can be generated :

Report	Description	Customizable?	Multiple Subreports?	Report Views	Data Field Sorting?
EOX Hardware Detailed	This report displays the End of Life/Support announcement dates for devices in the network.	No	No	Tabular	No
EOX Module Detailed	This report gives the End of Life/Support announcement dates for each module in the network.	No	No	Tabular	No
EOX Software Detailed	This report displays the End of Life/Support announcement dates for device software versions in the network.	No	No	Tabular	No
EOX Summary Report	This report displays a summary of the hardware, software, and module types that have End of Life/Support announcement dates and the number of such devices in the network.	No	Yes	Tabular	No

You must enable the compliance service, restart the server, and synchronize inventory to view and generate the EOX reports. For more information about enabling the compliance service, see the Configuring Server Settings section in the Cisco Prime Infrastructure 2.0 Administrator Guide.

Also as another tool, you can use Cisco Active Advisor. Cisco Active Advisor is a cloud-based service that provides essential lifecycle information about your network inventory. Available by itself, or as a component of other Cisco network management applications, it helps you reduce your network's overall risk by keeping you up-to-date on the status of your products.

Cisco Active Advisor shows the following information:

Warranty and service contract status
Product advisories, including Product Security Incident Response Teams (PSIRTs) and field notices
End-of-life notifications for hardware and software

-Thanks

Vinod

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Marvin Rhoads · ‎09-01-2014

The EoX reports will only show whether there is an EoS/EoL announcement on the devices (including the last avaialble dates to be eligible for Smartnet support). They will not show contract status for your devices (as of the current PI 2.1). Contract status is available from CAA (as Vinod noted) and also with Prime LMS.

To enable EoX reports in PI you need to first enable it in the GUI then restart the server and wait for a resynchronization of your devices (either scheduled or on-demand). Following that, you will have the ability to choose the reports in the Report Launcher and they will be populated with your device data.

See the following and the attachments for details:

PI01/admin# show application status NCS

Health Monitor Server is running. Ftp Server is running Database server is running Tftp Server is running Matlab Server is running NMS Server is running. Plug and Play Gateway is running. SAM Daemon is running ... DA Daemon is running ... Syslog Daemon is running ...

PI01/admin#

!NOTE - AFTER enabling service via GUI:

PI01/admin# show application status NCS

Health Monitor Server is running. Ftp Server is running Database server is running Tftp Server is running Matlab Server is running NMS Server is running. Plug and Play Gateway is running. SAM Daemon is running ... DA Daemon is running ... Syslog Daemon is running ... Compliance engine is not running

BOECRCPI01/admin# application stop NCS

Stopping Network Control System...

This may take a few minutes...

Network Control System successfully shutdown.

Plug and Play Gateway is being shut down..... Please wait!!!

Stop of Plug and Play Gateway Completed!! SAM daemon process id does not exist DA daemon process id does not exist DA syslog daemon process id does not exist

PI01/admin# application start NCS

Starting Network Control System...

This may take a few minutes...

PI01/admin# show application status NCS

Health Monitor Server is running. Ftp Server is running Database server is running Tftp Server is running Matlab Server is running NMS Server is running. Plug and Play Gateway is running. SAM Daemon is running ... DA Daemon is running ... Syslog Daemon is running ... Compliance engine is running

PI01/admin#