Cisco Supervisor Desktop

[michael.mullen1]

hi all 

i have very recently just started using cisco superrvisor desktop for our incoming calls.

i was woindering if it is possible to create a report of all calls received after 4pm by a agent? if you could explain this in baby steps i would appreciate this 

thanks 

michael 

[michael o'nan · Accepted solution]

You would use the Historical Reporting tool which can be downloaded from the Contact Center Express server. From there you can create reports.

[macieknowak · Accepted solution]

Hello, You can also run web system CUIC raport. You fan use only one tool CUIC or Historical Report wt tej same time.