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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

Cisco Works 3 - Processes QpmAppServer are down

Hello, can you help me to solve this problem, after I installed trial version of QPM 4.1.0 I have this Processes QpmAppServer are down and I can not start it, after I deinstall QPM I have a problem with license service - it can not be started, I installed QPM again after this installation license service is ok but Processes QpmAppServer are down.

Any idea how can I solve this problem?

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: null
     === Caused by ===============>
javax.naming.CommunicationException: Could not obtain connection to any of these urls: localhost:51099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server localhost:51099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server localhost:51099 [Root exception is java.net.ConnectException: Connection refused: connect]]]
     org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:510)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:393)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:100)

root cause

com.cisco.nm.qpm.util.QPMRuntimeException: null
     === Caused by ===============>
javax.naming.CommunicationException: Could not obtain connection to any of these urls: localhost:51099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server localhost:51099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server localhost:51099 [Root exception is java.net.ConnectException: Connection refused: connect]]]
     === Caused by ===============>
com.cisco.nm.qpm.server.util.HomeReferencesManagerException: javax.naming.CommunicationException: Could not obtain connection to any of these urls: localhost:51099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server localhost:51099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server localhost:51099 [Root exception is java.net.ConnectException: Connection refused: connect]]]
     com.cisco.nm.qpm.web.util.userInfo.UserInfo.getUserInfo(UserInfo.java:233)
     com.cisco.nm.qpm.web.util.userInfo.UserInfo.getUserInfo(UserInfo.java:244)
     org.apache.jsp.qpm_jsp._jspService(qpm_jsp.java:169)
     org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:332)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:100)

NameVersionLicense StatusSize
CiscoWorks Common Services3.2.0LicensedNot applicable
Campus Manager5.1.4Purchased100
CiscoView6.1.8LicensedNot applicable
CiscoWorks Assistant1.1.0LicensedNot applicable
Device Fault Manager3.1.3Purchased100
Internetwork Performance Monitor4.1.0Purchased100
Integration Utility1.8.0LicensedNot applicable
LMS Portal1.1.0LicensedNot applicable
Cisco QoS Policy Manager4.1.0LicensedNot applicable
Resource Manager Essentials4.2.0Purchased100
Health and Utilization Monitor1.1.0Evaluation(Expired)

100

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