Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Cisco works assistant issue

Hello all,

have anyone had an issue with CW assistant?

After i click on Server Setup under CW assistant, after couple minutes i'm getting an error message saying: Server discovery timed out. Please try again later.

Do you know where can the problem be?

If you need more details, please ask so that i can post it.

cheers

Appreciate your help.

10 REPLIES
Cisco Employee

Re: Cisco works assistant issue

This could be a known problem which has sense been fixed. What version of LMS?

New Member

Re: Cisco works assistant issue

Hey,

LMS i'm using is version 3.0.

Symptoms i have are very similar to:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Network%20Infrastructure&topic=Network%20Management&topicID=.ee71a02&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddfd2e9/0#selected_message

This discusion has not been finished, so i was not able to resolve my problem.

Thank's a lot Clarke.

Regards

Cisco Employee

Re: Cisco works assistant issue

Go ahead and download the 3.0.1 update. A lot of CWA bugs have been fixed there:

http://www.cisco.com/cgi-bin/tablebuild.pl/lms301

New Member

Re: Cisco works assistant issue

Hi,

thx for the update.

All updated now, but the behaviour is still the same.

After I click on CWA->Workflows->Server Setup i have to wait for about 5 mins and then the error message appears.

Do you know what is CWA checking during the discovery process? Is is checking any credentials, that could possibly be wrong?

If yes, where can i set them up?

Many thanks.

Cisco Employee

Re: Cisco works assistant issue

CWA uses the System Identity User to authenticate with LMS. Make sure this user is properly defined under Common Services > Server > Security > System Identity Setup. Also, check to make sure all of the CWA daemons are running:

OpsxmlDbEngine

OpsXMLRuntime

ProcSysBus

There may also be some information in the CWA.log.

New Member

Re: Cisco works assistant issue

I checked all mentioned, still doesn't work.

Enclosed you can find CWA_log.

You can see the error message i'm getting in the log file.

Is there something else i could possibly check?

Thx again for your help!

Regards

Cisco Employee

Re: Cisco works assistant issue

What is the hostname of this server?

Cisco Employee

Re: Cisco works assistant issue

Also, check your System Identity User password for special characters (e.g. '&', '^', '%', etc.). Make sure the password only contains numbers and letters.

New Member

Re: Cisco works assistant issue

The hostname is LMS and the password doesn't contain any special characters.

Can there be a problem with the hostname?

cheers.

Cisco Employee

Re: Cisco works assistant issue

Not unless the hostname changed after installing LMS. That does not appear to be the case. You can enable CWA debugging under CWA > Admin > Log Level Settings. Also check the Enable Engine Logging box. Reproduce the error, then post the new CWA.log and the logs under NMSROOT/objects/wfengine/Program/TFTP/Backup/DeviceTrace/CScript

244
Views
0
Helpful
10
Replies
CreatePlease login to create content