Community Member

Cisco Works - Campus Data Collection

Cisco Works - Common Services 3.0.3, Campus Manager 4.0.3, RME 4.0.3

I have devices that are "discovered" via Device Discovery, but do not show up in Campus Data Collection. The devices that do not show up, are "reachable" in Device Discovery. I thought all devices in Discovery that are reachable, were sent to Data Collection? I have no filters in Data Collection. It should allow anything.

Any ideas why Data Collection is not importing those devices?

7 REPLIES
Red

Re: Cisco Works - Campus Data Collection

Take a look at the Type for these device in Device Discovery. Is there something there or is it blank?

Community Member

Re: Cisco Works - Campus Data Collection

yup, the type is showing up properly, 2620 router.

Red

Re: Cisco Works - Campus Data Collection

Try running Data Collection one more time. If that doesn't help, you'll need to enable debugs and provide the logs to TAC.

Re: Cisco Works - Campus Data Collection

you could watch the Discrepancy reports on Campus Manager, maybe it could help you, it would be a duplicate hostname or IP address.

it happened to me and it was because i had a duplicate hostname

Community Member

Re: Cisco Works - Campus Data Collection

Do your data collection filters include the IP range that the router is on?

Community Member

Re: Cisco Works - Campus Data Collection

I had a similar issue where devices were seen on one side but not on the other. Synchonizing the time on the CW server and the devices fixed the issue. You might want to try that.

Community Member

Re: Cisco Works - Campus Data Collection

How do you syncronize the time?

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