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Community Member

Cisco Works LMS 3.1 DCR problems

When I try and update some device credentials they do not change. I do not have the ability to update some of the devices. I also have problem trying to update the default Credentials. I make the update but nothing changes.

4 REPLIES
Cisco Employee

Re: Cisco Works LMS 3.1 DCR problems

First, changing the default credentials does not affect any devices which are already in DCR. Default credentials are only applied when a device is first added to DCR.

How are you changing the credentials of devices already managed by DCR? What errors do you get?

Community Member

Re: Cisco Works LMS 3.1 DCR problems

I have created a Verify Credentials report and I am clicking on the device name it brings me into Device Center I click on edit credentials and change the SNMP read and write strings and hit finish. But it does not seem to update the credentials in DCR. And if I try and update a few devices in DCR I get the following error

please note that you may not be authorized to perform this operation on some of the selected devices.

Cisco Employee

Re: Cisco Works LMS 3.1 DCR problems

That error is typical when you are integrated with ACS. It's more of a warning. Of course, you do need to make sure ACS integration is setup properly so that each device you want to manage in LMS is a client of the ACS server.

When you update the credentials of devices under Common Services > Device and Credentials > Device Management, does it work despite the warning?

Community Member

Re: Cisco Works LMS 3.1 DCR problems

No I never see the snmp strings get update in DCR. If I go out of the screen and go back it show the same information. And the reason I can say that is the strings are different length. So I see the original length still there. And when I run a new report the device still show wrong credentials on the report.

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