Cisco Works

[bjornarsb]

Hi.

We have trouble with getting config for certain devices. A manual job works fine, but the schedule job does not.

Devices are neither in the success list nor in the failed list.

I've checked the device credentials.

syslog triggered config fetch works only for one of the devices.

BR

Bjornarsb

[Joe Clarke]

What version of RME do you have?  What types of devices are you managing in LMS?

[bjornarsb]

Version : 4.0.6

Problems are related to twenty WS-C3560G-48PS-S switches.

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[Joe Clarke]

Are these the only devices you have in RME?  If you go to RME > Config Mgmt > Archive Mgmt > Sync Archive and run a job for all devices in RME, does that job succeed?

[bjornarsb]

Yes a manual job of the problem devices works fine. We have approximately

500 devices in total.

[Joe Clarke]

Post the log file from the directory pertaining to the system collection job (this should be under NMSROOT/files/rme/jobs/dcma/ArchiveMgmt).

[bjornarsb]

Here is the file:

(See attached file: log)

[Joe Clarke]

I'm not seeing any problem in this log file other than the fact that your server is not localized for US English.  According to the log, all 399 devices complete in about 51 minutes.  What are you seeing in the GUI that indicates this job is encountering a problem?

[bjornarsb]

Thanks for your help so far.

The problem is quit strange. A manual job works fine, but the scheduled job

says nothing about the 20 new switches.

The 20 switches seems to not be in the total list for some reason.

I.e. the gui says nothing about the new devices, neither failed or success.

br

Bjornarsb

[Joe Clarke]

Is LMS integrated with ACS?  Is this configuration job the system job created under RME > Admin > Config Mgmt > Collection Settings or one you created manually, then scheduled to run periodically?

[bjornarsb]

Config Collection is enabled under RME > Admin > Config Mgmt > Collection

Settings

[Joe Clarke]

Is that the job that is not working as desired?  Is LMS integrated with ACS?

[bjornarsb]

Yes, that is the job that is not working as desired?

LMS is not integrated with ACS.

[Joe Clarke]

Try disabling the collection job.  Disable it and save the new configuration.  Leave the Collection Settings screen then come back to it.  Re-enable the collection job, then see if the newly run job instance picks up the missing switches.