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CiscoView Device Package Update

lm20ele
Level 1
Level 1

‎10-26-2007 09:03 AM

I neet to install a device package on my CiscoWorks (CiscoView Application). However, when go to Common Services > Software Center > Device Update and I tyoe my CCO credentials I get the following error:

Error while downloading package information from CCO for the selected products. See the log files for details.

What would be causing this problem? If it says "See the log file for details", where would this file be located??

Pleas some help.

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0 Helpful
1 Reply 1

jreekers
Level 4
Level 4

‎10-26-2007 10:18 AM

Hi.

The log file it's referring to is the psu.log file found in /var/adm/CSCOpx/log

Take a look at the log, if you see a 407 result code, it's likely you're running into a proxy authentication issue.

I'm not sure what version of LMS you're running, but if 2.6 and you see this problem, you might want to open a TAC case as there is a bug (CSCsg47200) that you could possibly be hitting, and it will take a sniffer trace to confirm--which I wouldn't advise posting here.

Be sure to mention the bug id in your problem description as a possible cause.

HTH,

-J

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