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New Member

CiscoView Error

I have a problem accessing some devices on Ciscoview. I get this error.

Message: Can't find applicable device package for

Cause: Device package for this device type is not installed or device support for this device type might not be available or you are attempting to open a component inside a device.

Action: Please install a device package for the device type or open the parent device to manage the component.

Kindly assist me in resolving this.


Re: CiscoView Error

Go to Common Services > Software Center > Device Update check CiscoViewand download the latest device packages from CCO. If it is a new device model it may still not be supported.

If the before mentioned update does not help, please provide the sysObjectID of the device.

New Member

Re: CiscoView Error

Thanks. I will do it, will get back if it doesn't work.

New Member

Re: CiscoView Error

cisco 1801 router is not working with ciscoview 6.1.7 (lms 3.1)

I went to CS-> device packages update , installed rtr1800, installed it and restarted dmtgd but still can t see my device over ciscoview shows me the same error as above (previous post). It is working fine for all my access-point AP1242AG

any ideay or any log file i could check why exactly it s failing.


New Member