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New Member

CiscoWorks - Can't do a Software Update

My CiscoWorks all of a sudden does not want to do a Software Update. When I choose the Product Name, and click the "Download Updates" button, I get the error message: "An unknown error has occured. Please check the log file for details." Anyone have any ideas?

CW is running on a Windows 2003 Server, SP1.

1. CiscoWorks Common Services 3.0.5

2. Campus Manager 4.0.9

3. CiscoView 6.1.5

4. Device Fault Manager 2.0.6

5. Integration Utility 1.6.0

6. Resource Manager Essentials 4.0.5

2 REPLIES
Cisco Employee

Re: CiscoWorks - Can't do a Software Update

Can you check the psu.log to see what errors are in there? Are you going through a proxy to connect to CCO?

New Member

Re: CiscoWorks - Can't do a Software Update

Well it really was a silly one; my coworker and I didn't realize the username/passwd we configured was for the CLI, whereas the web login is different (and was set to the default). We're now logged in and doing fine!

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