Solved: Ciscoworks cannot connect to server: Exception in connectToAni()

wwanjohi123 · ‎09-14-2007

When i log in to Ciscoworks and try acessing administration. I get an error message 2 below.

"Can not connect to server: Exception in connectToAni()"

"Unable to load properties from server. Please try after sometime."

Kindly assist on what i nned to do to restorethe connection to my ANI database.

Joe Clarke · ‎09-19-2007

The command to shutdown dmgtd is:

net stop crmdmgtd

Before you do that, I need the output of:

pdreg -l RmeOrb

When you get the new netstat -a -n -o, I also need a full process list including PID from this machine.

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akemp · ‎09-14-2007

From the command line can you do a pdshow and see if the database is running ?

If you have restarted the server and you have a large network, you will have to wait up to half an hour before the Campus ANI database will respond to requests.

wwanjohi123 · ‎09-14-2007

ANIDbEngine is running but ANIserver is not. Even when i start the process it doesn't start.

Joe Clarke · ‎09-14-2007

Please provide the full pdshow output.

wwanjohi123 · ‎09-14-2007

Attached is the full pdshow output.

wwanjohi123 · ‎09-14-2007

I started Aniserver process and is now Running with busy flag set, but still can't connect.

Joe Clarke · ‎09-14-2007

It may take a while for ANIServer to fully initialize. After about 10 minutes, if you still can't connect, post the ani.log.

wwanjohi123 · ‎09-14-2007

Attached is the ANI.log

Joe Clarke · ‎09-14-2007

There is a problem with EDS. Please post the EDS.log. Was the IP address or hostname changed on this server recently?

wwanjohi123 · ‎09-16-2007

Hi,

We haven't changed the hostname or the IP address attached is the EDS.log and the latest PDShow.

Winnie.

Joe Clarke · ‎09-17-2007

Does the file NMSROOT/www/classpath/com/cisco/nm/cmf/eds/loader/EDSClassLoader.class exist?

wwanjohi123 · ‎09-17-2007

Yes the file exists.

Joe Clarke · ‎09-17-2007

It looks like things were working fine for a while up until September 14. What happened on the 14th? Have you tried a reboot of the server since then?

wwanjohi123 · ‎09-18-2007

I was trying to run the logrot script to resize my log file which was so big. I stopped the syslog service, deleted the syslog.log file and restarted the server. from then it hasn't worked.

Joe Clarke · ‎09-18-2007

Shutdown dmgtd, then post the output of "netstat -a -n -o -b". If that doesn't work, try "netstat -a -n -o". If that doesn't work, "netstat -a -n".