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Community Member

CiscoWorks CM and QOS Policy Manager

Hi

Downloaded the Ciscoworks QOS Policy Manager, installed on 2003 SP2

Had an error free installation however everytime I try to run the Qos policy management from the Ciscoworks homepage I get the following error...

"The QPM application is not fully started. Please close the window and try launching after few minutes"

Any ideas... anyone come across this before, I cant find any resources in the troubleshooting section.

Cheers

Matt

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CiscoWorks CM and QOS Policy Manager

There does appear to be a conflict. Try shutting down Daemon Manager. Then, shutdown FrameworkService (I think this is anti-virus related), zabbix, and whatever dbsrv8.exe is associated with. Essentially, try shutting down all third-party services. Then restart Daemon Manager.

13 REPLIES
Cisco Employee

Re: CiscoWorks CM and QOS Policy Manager

What version of QPM did you install? What version of LMS are you running? Post the output of the pdshow command.

Community Member

Re: CiscoWorks CM and QOS Policy Manager

Downloaded the demo packacke form cisco site.

Following these instructions:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_qos_policy_manager/4.1/installation/guide/windows/KIinWIN.html#wp1147270

Have installed Common Services which is all I need as per instructions.

Dont have LMS installed.

Have installed this demo on separate server as per instructions above.

Cheers

Matt

Cisco Employee

Re: CiscoWorks CM and QOS Policy Manager

Okay, you said CiscoWorks CM in the subject, so I assumed you had LMS. Post a screenshot of the Common Services > Software Center > Software Update screen from the CiscoWorks homepage. Also, please post the pdshow command output from the server's CLI.

Community Member

Re: CiscoWorks CM and QOS Policy Manager

Attached ;-)

Community Member

Re: CiscoWorks CM and QOS Policy Manager

Process= Tomcat

State = Program started - No mgt msgs received

Pid = 6016

RC = 0

Signo = 0

Start = 9/10/2009 3:04:40 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= TomcatMonitor

State = Running normally

Pid = 6108

RC = 0

Signo = 0

Start = 9/10/2009 3:04:44 PM

Stop = Not applicable

Core = Not applicable

Info = Tomcat Server up

Process= Apache

State = Program started - No mgt msgs received

Pid = 9640

RC = 0

Signo = 0

Start = 9/10/2009 3:05:35 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= qpmDbEngine

State = Program started - No mgt msgs received

Pid = 8812

RC = 0

Signo = 0

Start = 9/10/2009 3:05:37 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= qpmDbMonitor

State = Running normally

Pid = 8896

RC = 0

Signo = 0

Start = 9/10/2009 3:05:41 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= QpmPDP

State = Program started - No mgt msgs received

Pid = 2108

RC = 0

Signo = 0

Start = 9/10/2009 3:05:42 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= QpmAppServer

State = Program started - No mgt msgs received

Pid = 9044

RC = 0

Signo = 0

Start = 9/10/2009 3:05:46 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= QpmCollector

State = Program started - No mgt msgs received

Pid = 9096

RC = 0

Signo = 0

Start = 9/10/2009 3:05:50 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= Proxy

State = Program started - No mgt msgs received

Pid = 7272

RC = 0

Signo = 0

Start = 9/10/2009 3:05:50 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= NameServer

State = Program started - No mgt msgs received

Pid = 7376

RC = 0

Signo = 0

Start = 9/10/2009 3:05:50 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= NameServiceMonitor

State = Running normally

Pid = 9380

RC = 0

Signo = 0

Start = 9/10/2009 3:05:54 PM

Stop = Not applicable

Core = Not applicable

Info = NameServer is fully up now !

Process= EDS

State = Running normally

Pid = 9356

RC = 0

Signo = 0

Start = 9/10/2009 3:05:58 PM

Stop = Not applicable

Core = Not applicable

Info = Initialization complete

Process= LicenseServer

State = Program started - No mgt msgs received

Pid = 9024

RC = 0

Signo = 0

Start = 9/10/2009 3:07:16 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= ESS

State = Program started - No mgt msgs received

Pid = 7212

RC = 0

Signo = 0

Start = 9/10/2009 3:07:16 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= EssMonitor

State = Running normally

Pid = 7836

RC = 0

Signo = 0

Start = 9/10/2009 3:07:20 PM

Stop = Not applicable

Core = Not applicable

Info = ESS is fully up now !

Community Member

Re: CiscoWorks CM and QOS Policy Manager

Process= EventFramework

State = Program started - No mgt msgs received

Pid = 6376

RC = 0

Signo = 0

Start = 9/10/2009 3:07:28 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= emsDbEngine

State = Program started - No mgt msgs received

Pid = 6200

RC = 0

Signo = 0

Start = 9/10/2009 3:07:30 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= emsDbMonitor

State = Running normally

Pid = 8112

RC = 0

Signo = 0

Start = 9/10/2009 3:07:34 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= diskWatcher

State = Running normally

Pid = 8128

RC = 0

Signo = 0

Start = 9/10/2009 3:07:34 PM

Stop = Not applicable

Core = Not applicable

Info = diskWatcher initialized OK.

Process= CSRegistryServer

State = Running normally

Pid = 7996

RC = 0

Signo = 0

Start = 9/10/2009 3:07:34 PM

Stop = Not applicable

Core = Not applicable

Info = CSRegistryServer is running in other process

Process= CSDiscovery

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= CmfDbEngine

State = Program started - No mgt msgs received

Pid = 1912

RC = 0

Signo = 0

Start = 9/10/2009 3:07:36 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= CmfDbMonitor

State = Running normally

Pid = 7744

RC = 0

Signo = 0

Start = 9/10/2009 3:07:40 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= DCRServer

State = Running normally

Pid = 7612

RC = 0

Signo = 0

Start = 9/10/2009 3:07:41 PM

Stop = Not applicable

Core = Not applicable

Info = DCRServer is up and running

Process= CMFOGSServer

State = Program started - No mgt msgs received

Pid = 7748

RC = 0

Signo = 0

Start = 9/10/2009 3:07:52 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= emsServer

State = Program started - No mgt msgs received

Pid = 8028

RC = 0

Signo = 0

Start = 9/10/2009 3:07:52 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= EDS-GCF

State = Running normally

Pid = 6804

RC = 0

Signo = 0

Start = 9/10/2009 3:07:52 PM

Stop = Not applicable

Core = Not applicable

Info = GCF Initialization complete at Thu Sep 10 15:09:02 BST 2009

Process= jrm

State = Program started - No mgt msgs received

Pid = 6788

RC = 0

Signo = 0

Start = 9/10/2009 3:07:52 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Cisco Employee

Re: CiscoWorks CM and QOS Policy Manager

I don't see any errors here. All processes are up. Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log. What is your current local time?

Community Member

Re: CiscoWorks CM and QOS Policy Manager

Files attached... lots and lots of errors here relating to java... not sure how to procede really, updated java client etc...

Local time is correct.

Cheers

Matt

Community Member

Re: CiscoWorks CM and QOS Policy Manager

any ideas... only get a 60 day trial ;-(

Cisco Employee

Re: CiscoWorks CM and QOS Policy Manager

Sorry, I missed the previous post. There are errors here, but it's not clear what is causing them. This could be a port conflict. on the server. Post the output of netstat -a -n -o -b.

Community Member

Re: CiscoWorks CM and QOS Policy Manager

no worries...

ouput attached

Thanks

Cisco Employee

Re: CiscoWorks CM and QOS Policy Manager

There does appear to be a conflict. Try shutting down Daemon Manager. Then, shutdown FrameworkService (I think this is anti-virus related), zabbix, and whatever dbsrv8.exe is associated with. Essentially, try shutting down all third-party services. Then restart Daemon Manager.

Community Member

Re: CiscoWorks CM and QOS Policy Manager

Closed zabbix and dbsrv8.exe

working now, thanks so much for you help.

Regards

Matt

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