CiscoWorks DCR Out Of Sync between Master\Slave

[mnlatif]

We have 2 CiscoWorks Servers running in Master\Slave configuration. Both are also integrated with Secure ACS.

Somehow the Device Sync is lost between these Servers.

E.g. Primary Server has 792 devices while the Slave is only showing around 680. I have restarted the Slave quite a few times but no luck.

Any quick way to fix this ?

Thanks,

Naman

[Joe Clarke]

From where are you getting these numbers?

[mnlatif]

On both Servers, I am going to "Common Services Home" and then looking under the section "Device Credentials and Admin".

E.g. In the Primary Server I have 792 in 'Authorized Devices' and 0 in 'Devices not configured in ACS'.

On the Slave Server I have 633 in 'Authorized Devices' and 7 in 'devices not configured in ACS'.

I also know for a fact that DFM (which is running on the Slave Server) is missing quite a few devices, obviously because they are not present in the DCR.

Thanks,

Naman

[Joe Clarke]

The only way to force a sync is to break, then re-establish the DCR master slave relationship. To debug this problem, you will need to enable DCR debugging, restart dmgtd, then check the dcr.log for errors. Enabling debug depends on the version of LMS.

[mnlatif]

Thanks. I will give that a try.

[erik.barber]

To break and re-establish the DCR master slave relationship, do you just change the SSO setup from slave to master, then back again?

[akemp]

Yes, the quickest way is to use dcrcli.

[Joe Clarke]

No. SSO and DCR have nothing to do with each other. To break DCR integration, you go to Common Services > Device and Credentials > Admin > Mode Settings. You can also use dcrcli with the "setstand" command to set the mode to Standalone.