Ciscoworks: Device not appearing in Campus Manager

[raza555]

Hello,

I have added 3 new devices in CS and then create a group in RME then add the 3 devices in this group. Then I have run the credential check added devices in inventory and backup the configuration successfully.

Problem:

These devices are not appearing in the CM, In can see a new group but when I generate a User Tracking Report in Campus Manager, I am getting a popup saying "no end host found"

Device type are one 3750g-24ts switch and two 2611 routers.

I have restarted the services twice via net stop crmdmgtd; net start crmdmgtd, but no gain.

Please guide me that how I can make the devices appear in CM, there are many other devices already exist in CM. Also we only add devices manually, bot via discovery.

I am using

LMS: 3.2

CM: 5.2.1

RME: 4.3.1

[Svetlana Radzevich]

Run a Data Collection in Campus Manager (Campus Manager -> Home -> Start data collection). Does it improve the situation?

[raza555]

I have run the Data Collection in Campus Manager 3 times but still unable to see the 3 devices in campus manager.

Also it seems that CM is talking with CS as for trial I have deleted 1 switch from CS and it also get deleted in CM & RME

Please advise any other solution.