CiscoWorks LMS 2.5.1 - Problem with Campus Data Collection

[nuria.andres]

Hi,

I have a problem with one device in the CiscoWorks LSM 2.5.1. I discover this device, without problems with de "device discovery" in the campus Manager. However, I don?t get to collect this device for the Campus Manager, through the option "Campus Data Collection".

I am sure, that the collector filters are ok, however it doesn?t work. Can I collect manually this device?.

Thank you very much.

Best Regards.

Nuria

[nhabib]

What is the device type? It is possible that it is not supported in the version of Campus Manager that you are running.

[nuria.andres]

It?s a chassis 7507 and it is supported.

In spite of, I can?t collect this device to the campus manager, this router has appeared in the RME. And, I am getting logs from this router.

So, I don?t know what I am doing wrong.

Thank you very much.

Nuria

[Joe Clarke]

How are you determining that the device is not in Campus Manager?

[nuria.andres]

Because, it doesn?t appear in the group "all devices" from the Campus Manager.

Besides, it doesn?t appear in the list of devies, result doing the campus data collection.

Thank you very much

Nuria

[Joe Clarke]

Try enabling core and corex debugging under Campus Manager > Administration > Campus Data Collection > Debugging Options, then run a new Data Collection. Check the ani.log for references to your missing device's hostname and IP address(es).

[nuria.andres]

Ok, I have done it and it doesn?t appear, neither IP, nor hostname in the log ani.log.

Really, the device appears in Common Services and in RME in the following groups:

CS -> Systems Defined Groups -> Routers -> Cisco 7500 Series Routers -> Cisco Router 7057

RME -> All devices

However, I don?t get to collect to the Campus Manager. Even, I have reinstall Campus Manager 4.0.5 and, nothing.

What else can I do?. IS there any way to configure this device manually in the Campus Manager?.

Best Regards.

Thank you very much

Nuria

[Joe Clarke · Accepted solution]

You cannot add devices manually into Campus Manager. This problem really sounds like a Data Collection filter problem. Double-check the Campus Data Collection filters under Campus Manager > Administration > Campus Data Collection > Data Collection Filters and make sure you don't have anything configured there (or if you do, that this device is allowed).

As a last-ditch effort, you can try reinitializing the ANI database by shutting down dmgtd, and running:

NMSROOT/bin/perl NMSROOT/campus/bin/reinitdb.pl -restore

[nuria.andres]

Thank you very much !!!!!. I have reinitialized the ANI database with the script reinitdb.pl and I already see the device in the campus manager.

Again, thank you very much.

Best regards

Nuria