01-12-2014 11:55 PM
good morning all,
my name is Ndjami yves i am a Cisco certified CCNA (ID 11877338)
i am working as an assistant network administrator in a company in my country Cameroon and we want to instal a Ciscoworks LAN Management server solution 3.2 in a windows 2008 virtual server standard edition (2.0 Go of RAM and 2.40 GHz cpu, 40 Go of HD )
when we are running the installation following the administrative guide, it can not reach till the end we are recieving a window with this message:
user tracking utility 1.0 is not compatible with campus manager 5.2
user tracking utility 1.1.1 is available for cisco campus manager5.2
you can download the latest UTU from Cisco.com at
http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-campus-crypto.
we don't know how to resolve it. please i am waiting for u support.
best regards
---
Posted by WebUser Yves Ndjami from Cisco Support Community App
01-12-2014 11:59 PM
I am not sure if it is error on notification, but it is mostly a notification which should not have any issues on installation. You should share your install log, that should be in the c:/ drive (c:/xxxxx.log ).
Do you have user tracking utility installed on this Server? If yes, please uninstall and try again.
Please share output of SET command from command prompt from your server and screenshot of winver command as well.
-Thanks
Vinod
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01-13-2014 12:01 AM
Hi Ndjami,
Can you download the software from here and run the installation again.
Thanks-
Afroz
[Do rate the useful post]
01-13-2014 03:39 AM
hi vinaraya i sow u'r comment but i don't know how i can share that log file becoz i am not seeing where i can attatch the file
pm
---
Posted by WebUser Yves Ndjami from Cisco Support Community App
01-13-2014 03:44 AM
You seems to be using the mobile App. I am not sure of option on it to upload file.
Please share the file name you tried installing earlier. From where did you got it if you dont have download priviledges?
it may be corrupt or wrong software you're trying to install. If you're able to make a CCO ID, i can publish LMS 3.2 for you to be downloaded.
-Thanks
Vinod
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01-13-2014 03:41 AM
hi aframad i am seeing that that soft is an evaluation version and secondly i can't download it becoz i don't have a cisco account and when i want to create one i have an error message
---
Posted by WebUser Yves Ndjami from Cisco Support Community App
01-13-2014 05:20 AM
Hi,
can you share the name of the .exe or file that you were trying to install.
If you don't have a CCO account then we will not be able to publish the software for you
You atlease need to have the CCO ID to get the software published ..
Thanks-
Afroz
[Do rate the useful post]
01-29-2014 07:35 AM
hello all sorry for my absence i was not feeling good
concerning my ciscoworks server lms 3.2 installation, i succeeded to install the server, but now i want to do the restoration of the backup of the former ciscoworks server same version (lms 3.2)
but i can't achieve the process because of an error message this is the resume of the log file
CiscoWorks Assistant prerestore.
Execution of preRestore opsxml :: restore.pm, completed.
Executing doRestore of cmf :: restore.pm
License check started.
License directory passed is C:\PROGRA~1\CSCOpx\tempBackupData\cmf\CSCOpx\etc\licenses
WARNING: The license details in the server are different from the backup data.
After restoring, please check the license available in the server.
Restoring certificate.
WARNING: Cannot evaluate the hostname, hence the certificate
may be from this host or another host.
- User opted not to restore or the certificate is not valid.
Restoring Common Services database.
root=C:\PROGRA~1\CSCOpx\databases\cmf\cmf.db
Cannot copy file C:\PROGRA1\CSCOpx\tempBackupData\cmf\database\cmf.db to C:\PROGRA1\CSCOpx\databases\cmf. Verify that the file is available in this directory and that you have access to the file.
Execution of doRestore cmf :: restore.pm, completed.
Unloading Common Services restore.pm's functions
ERROR: doRestore of had some errors.
Check the log file for details
please i need help to resolve this issue!!
---
Posted by WebUser Yves Ndjami from Cisco Support Community App
01-29-2014 09:02 AM
Sorry to hear about your health and Hope you are recovering.
Ideally this is now a new issue and you should open new thread for right attention as per CSC's guidelines.
Please provide details on if LMS is installed properly. You should share LMS install log from c:/ drive.
Also, for the restore failure share NMSROOT/log/dbrestore.log for further details.
It may be mostly a corrupt backup, which is usually difficult to get restored.
Can you share whole backup somehow? Whats the size? we can test it on our Lab server.
-Thanks
Vinod
**Rating Encourages contributors, and its really free. **
01-30-2014 12:22 AM
hi vinod! thanks for u'r swiftness, i'm so greatfull!
actually the stuff is that i am trying to restore and to bring up a ciscoworks server lms 3.2 which was working before in a windows server 2003 virtual machine.
today we want to install it (the ciscoworks lms 3.2 server) in a windows server 2008 standard edition.
i think the installation passed well this is the log file i will send it in too part because is to long and i don't know how to send it once , can you indicate me a way to send u the complete logs file? because when i'm trying with this page it can't content the whole file.
but this is the end conclusion of the install log file
-
end of Checking License Status
INFO: Skipping the touching of jsp process
MAIN: CleanUpInstall START at 07:06:38 ,Thu 01/23/2014 ,Pacific Standard Time
INFO: Going to execute the command: C:\Users\ADMINI1\AppData\Local\Temp\1\{5D16F1\{11B831\cacls_BATCH.bat > C:\Users\ADMINI1\AppData\Local\Temp\1\{5D16F9EC-2A8B-4A2C-9B3C-4F4D3620988D}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\caclsout.log 2> C:\Users\ADMINI~1\AppData\Local\Temp\1\{5D16F9EC-2A8B-4A2C-9B3C-4F4D3620988D}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\caclserr.log
-
DM SystemCheck configuration
C:\CiscoLMS\LMSLicence>set PATH=C:\PROGRA1\CSCOpx\MDC\bin;C:\PROGRA1\CSCOpx\bin;;C:\PROGRA~1\CSCOpx\campus\bin;C:\Windows\system32
wbem;C:\PROGRA1\CSCOpx\objects\smarts\lib;C:\PROGRA1\CSCOpx\objects\smarts\bin;C:\Windows\system32;C:\Windows;C:\Windows\System3
2\Wbem;/;C:\Windows\system32
C:\CiscoLMS\LMSLicence>C:\PROGRA1\CSCOpx\bin\perl.exe -IC:\PROGRA1\CSCOpx\objects\perl5\lib C:\PROGRA~1\CSCOpx\bin\syschk.pl
-
end of DM SystemCheck configuration
-
DM SystemCheck Error File
-
DM SystemCheck Error File is empty
INFO: finishing installation, PRODUCT_REBOOT=ON, PRODUCT_RUN_DMGR=ON
INFO: dmgt package is installed
No suites to import data from RME
INFO: Going to execute the command: C:\Users\ADMINI1\AppData\Local\Temp\1\{5D16F9EC-2A8B-4A2C-9B3C-4F4D3620988D}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\RunPerlScript.bat > C:\Users\ADMINI1\AppData\Local\Temp\1\{5D16F9EC-2A8B-4A2C-9B3C-4F4D3620988D}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\CmfPostInstall.txt 2>&1
-
Reconfiguring CMF... protocol
C:\CiscoLMS\LMSLicence>set PATH=C:\PROGRA1\CSCOpx\campus\bin;C:\Windows\system32
wbem;C:\PROGRA1\CSCOpx\objects\smarts\lib;C:\PRO
GRA~1\CSCOpx\objects\smarts\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;/;C:\Windows\system32
C:\CiscoLMS\LMSLicence>C:\PROGRA1\CSCOpx\bin\perl.exe -IC:\PROGRA1\CSCOpx\objects\perl5\lib C:\PROGRA~1\CSCOpx\conf\cmf\bin\CMFAPP
~1.PL
INFO: CMFEnable.pl: wantSystem=1; wantNetwork=1;wantCore=0
INFO: will SystemEnable::Enable
ProcCall: Start to enable system service...
C:\PROGRA~1\CSCOpx\objects\db\conf\configureApp.pl installing userinfo application.
ProcRetn: ...Done enabling system service.
INFO: will NetworkEnable::Enable
INFO: Replacing Offline help with Online help...
INFO: Creating ACS Registration Status file
INFO: Backed up regdaemon.xml file successfully.
-
end of Reconfiguring CMF... protocol
Executing FINAL hooks
INFO: Installation completed at: 07:07:05 ,Thu 01/23/2014 ,Pacific Standard Time
INFO: Installation completed at: 07:07:05 ,Thu 01/23/2014 ,Pacific Standard Time and the user was prompted to reboot
===================- Possible Warnings/Errors Encountered -===================
INFO: User Selected to Reboot the Machine
Installation Completed at 07:08:05
==============================================================================
---
Posted by WebUser Yves Ndjami from Cisco Support Community App
01-30-2014 12:26 AM
hi vinod !
for the restore file it is the one that i send u yesterday :
CiscoWorks Assistant prerestore.
Execution of preRestore opsxml :: restore.pm, completed.
Executing doRestore of cmf :: restore.pm
License check started.
License directory passed is C:\PROGRA~1\CSCOpx\tempBackupData\cmf\CSCOpx\etc\licenses
WARNING: The license details in the server are different from the backup data.
After restoring, please check the license available in the server.
Restoring certificate.
WARNING: Cannot evaluate the hostname, hence the certificate
may be from this host or another host.
- User opted not to restore or the certificate is not valid.
Restoring Common Services database.
root=C:\PROGRA~1\CSCOpx\databases\cmf\cmf.db
Cannot copy file C:\PROGRA1\CSCOpx\tempBackupData\cmf\database\cmf.db to C:\PROGRA1\CSCOpx\databases\cmf. Verify that the file is available in this directory and that you have access to the file.
Execution of doRestore cmf :: restore.pm, completed.
Unloading Common Services restore.pm's functions
ERROR: doRestore of had some errors.
Check the log file for details
---
Posted by WebUser Yves Ndjami from Cisco Support Community App
01-30-2014 02:49 AM
hi vinod !!
i sent you new informations about my matter, i'm waitting for help!!
best regards
yves
---
Posted by WebUser Yves Ndjami from Cisco Support Community App
02-04-2014 03:39 AM
Hello Ndjami,
Apologies for delay, I went on leaves urgently.
Let me know if the restore happened or not?
I saw your another post for CWA error :
https://supportforums.cisco.com/message/4155764#4155764
Can you please confirm if this is after restore?
-Thanks
02-27-2014 02:46 PM
Are you trying windows 2008 or windows 2008 R2 ?
check here
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