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Silver

Ciscoworks LMS 3.2 installation

good morning all,

my name is Ndjami yves i am a Cisco certified CCNA (ID 11877338)

i am working as an assistant network administrator in a company in my country Cameroon and we want to instal a Ciscoworks LAN Management server solution 3.2 in a windows 2008 virtual server standard edition (2.0 Go of RAM and 2.40 GHz cpu, 40 Go of HD )

when we are running the installation following the administrative guide, it can not reach till the end we are recieving a window with this message:

user tracking utility 1.0 is not compatible with campus manager 5.2

user tracking utility 1.1.1 is available for cisco campus manager5.2

you can download the latest UTU from Cisco.com at

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-campus-crypto.

we don't know how to resolve it. please i am waiting for u support.

best regards

---

Posted by WebUser Yves Ndjami from Cisco Support Community App

13 REPLIES
Cisco Employee

Re: Ciscoworks LMS 3.2 installation

I am not sure if it is error on notification, but it is mostly a notification which should not have any issues on installation. You should share your install log, that should be in the c:/ drive (c:/xxxxx.log ).

Do you have user tracking utility installed on this Server? If yes, please uninstall and try again.

Please share output of SET command from command prompt from your server and screenshot of winver command as well.

-Thanks

Vinod

**Rating Encourages contributors, and its really free. **

-Thanks Vinod **Rating Encourages contributors, and its really free. **
Cisco Employee

Ciscoworks LMS 3.2 installation

Hi Ndjami,

http://software.cisco.com/download/release.html?mdfid=282635181&flowid=16561&softwareid=280775102&os=Windows&release=3.2.0&relind=AVAILABLE&rellifecycle=&reltype=latest

Can you download the software from here and run the installation again.

Thanks-

Afroz

[Do rate the useful post]

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Silver

Ciscoworks LMS 3.2 installation

hi vinaraya i sow u'r comment but i don't know how i can share that log file becoz i am not seeing where i can attatch the file

pm

---

Posted by WebUser Yves Ndjami from Cisco Support Community App

Cisco Employee

Ciscoworks LMS 3.2 installation

You seems to be using the mobile App. I am not sure of option on it to upload file.

Please share the file name you tried installing earlier. From where did you got it if you dont have download priviledges?

it may be corrupt or wrong software you're trying to install. If you're able to make a CCO ID, i can publish LMS 3.2 for you to be downloaded.

-Thanks

Vinod

**Rating Encourages contributors, and its really free. **

-Thanks Vinod **Rating Encourages contributors, and its really free. **
Silver

Ciscoworks LMS 3.2 installation

hi aframad i am seeing that that soft is an evaluation version and secondly i can't download it becoz i don't have a cisco account and when i want to create one i have an error message

---

Posted by WebUser Yves Ndjami from Cisco Support Community App

Cisco Employee

Ciscoworks LMS 3.2 installation

Hi,

can you share the name of the .exe or file that you were trying to install.

If you don't have a CCO account then we will not be able to publish the software for you

You atlease need to have the CCO ID to get the software published ..

Thanks-

Afroz

[Do rate the useful post]

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Silver

Ciscoworks LMS 3.2 installation

hello all sorry for my absence i was not feeling good

concerning my ciscoworks server lms 3.2 installation, i succeeded to install the server, but now i want to do the restoration of the backup of the former ciscoworks server same version (lms 3.2)

but i can't achieve the process because of an error message this is the resume of the log file

CiscoWorks Assistant prerestore.

-


Execution of preRestore opsxml :: restore.pm, completed.

preRestore of has completed.

, completed>

>

doRestore of has started.

Use cmf\restore.pm

Executing doRestore of cmf :: restore.pm

-


License check started.

License directory passed is C:\PROGRA~1\CSCOpx\tempBackupData\cmf\CSCOpx\etc\licenses

WARNING: The license details in the server are different from the backup data.

After restoring, please check the license available in the server.

License check completed.

Restoring certificate.

WARNING: Cannot evaluate the hostname, hence the certificate

may be from this host or another host.

- User opted not to restore or the certificate is not valid.

Restored Certificate.

Restoring Common Services database.

root=C:\PROGRA~1\CSCOpx\databases\cmf\cmf.db

Cannot copy file C:\PROGRA1\CSCOpx\tempBackupData\cmf\database\cmf.db to C:\PROGRA1\CSCOpx\databases\cmf. Verify that the file is available in this directory and that you have access to the file.

-


Execution of doRestore cmf :: restore.pm, completed.

Unloading Common Services restore.pm's functions

ERROR: doRestore of had some errors.

Check the log file for details

please i need help to resolve this issue!!

---

Posted by WebUser Yves Ndjami from Cisco Support Community App

Cisco Employee

Ciscoworks LMS 3.2 installation

Sorry to hear about your health and Hope you are recovering.

Ideally this is  now a new issue and you should open new thread for right attention as per CSC's guidelines.

Please provide details on if LMS is installed properly. You should share LMS install log from c:/ drive.

Also, for the restore failure share NMSROOT/log/dbrestore.log for further details.

It may be mostly a corrupt backup, which is usually difficult to get restored.

Can you share whole backup somehow? Whats the size? we can test it on our Lab server.

-Thanks

Vinod

**Rating Encourages contributors, and its really free. **

-Thanks Vinod **Rating Encourages contributors, and its really free. **
Silver

Ciscoworks LMS 3.2 installation

hi vinod! thanks for u'r swiftness, i'm so greatfull!

actually the stuff is that i am trying to restore and to bring up a ciscoworks server lms 3.2 which was working before in a windows server 2003 virtual machine.

today we want to install it (the ciscoworks lms 3.2 server) in a windows server 2008 standard edition.

i think the installation passed well this is the log file i will send it in too part because is to long and i don't know how to send it once , can you indicate me a way to send u the complete logs file? because when i'm trying with this page it can't content the whole file.

but this is the end conclusion of the install log file

-


end of Checking License Status

INFO: Skipping the touching of jsp process

MAIN: CleanUpInstall START at 07:06:38 ,Thu 01/23/2014 ,Pacific Standard Time

INFO: Going to execute the command: C:\Users\ADMINI1\AppData\Local\Temp\1\{5D16F1\{11B831\cacls_BATCH.bat > C:\Users\ADMINI1\AppData\Local\Temp\1\{5D16F9EC-2A8B-4A2C-9B3C-4F4D3620988D}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\caclsout.log 2> C:\Users\ADMINI~1\AppData\Local\Temp\1\{5D16F9EC-2A8B-4A2C-9B3C-4F4D3620988D}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\caclserr.log

-


DM SystemCheck configuration

C:\CiscoLMS\LMSLicence>set PATH=C:\PROGRA1\CSCOpx\MDC\bin;C:\PROGRA1\CSCOpx\bin;;C:\PROGRA~1\CSCOpx\campus\bin;C:\Windows\system32


wbem;C:\PROGRA1\CSCOpx\objects\smarts\lib;C:\PROGRA1\CSCOpx\objects\smarts\bin;C:\Windows\system32;C:\Windows;C:\Windows\System3

2\Wbem;/;C:\Windows\system32

C:\CiscoLMS\LMSLicence>C:\PROGRA1\CSCOpx\bin\perl.exe -IC:\PROGRA1\CSCOpx\objects\perl5\lib C:\PROGRA~1\CSCOpx\bin\syschk.pl

-


end of DM SystemCheck configuration

-


DM SystemCheck Error File

-


DM SystemCheck Error File is empty

INFO: finishing installation, PRODUCT_REBOOT=ON, PRODUCT_RUN_DMGR=ON

INFO: dmgt package is installed

No suites to import data from RME

INFO: Going to execute the command: C:\Users\ADMINI1\AppData\Local\Temp\1\{5D16F9EC-2A8B-4A2C-9B3C-4F4D3620988D}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\RunPerlScript.bat > C:\Users\ADMINI1\AppData\Local\Temp\1\{5D16F9EC-2A8B-4A2C-9B3C-4F4D3620988D}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\CmfPostInstall.txt 2>&1

-


Reconfiguring CMF... protocol

C:\CiscoLMS\LMSLicence>set PATH=C:\PROGRA1\CSCOpx\campus\bin;C:\Windows\system32
wbem;C:\PROGRA
1\CSCOpx\objects\smarts\lib;C:\PRO

GRA~1\CSCOpx\objects\smarts\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;/;C:\Windows\system32

C:\CiscoLMS\LMSLicence>C:\PROGRA1\CSCOpx\bin\perl.exe -IC:\PROGRA1\CSCOpx\objects\perl5\lib C:\PROGRA~1\CSCOpx\conf\cmf\bin\CMFAPP

~1.PL

INFO: CMFEnable.pl: wantSystem=1; wantNetwork=1;wantCore=0

INFO: will SystemEnable::Enable

ProcCall: Start to enable system service...

C:\PROGRA~1\CSCOpx\objects\db\conf\configureApp.pl installing userinfo application.

ProcRetn: ...Done enabling system service.

INFO: will NetworkEnable::Enable

INFO: Replacing Offline help with Online help...

INFO: Creating ACS Registration Status file

INFO: Backed up regdaemon.xml file successfully.

-


end of Reconfiguring CMF... protocol

Executing FINAL hooks

INFO: Installation completed at: 07:07:05 ,Thu 01/23/2014 ,Pacific Standard Time

INFO: Installation completed at: 07:07:05 ,Thu 01/23/2014 ,Pacific Standard Time and the user was prompted to reboot

===================- Possible Warnings/Errors Encountered -===================

INFO: User Selected to Reboot the Machine

Installation Completed at 07:08:05

==============================================================================

---

Posted by WebUser Yves Ndjami from Cisco Support Community App

Silver

Ciscoworks LMS 3.2 installation

hi vinod !

for the restore file it is the one that i send u yesterday :

CiscoWorks Assistant prerestore.

-


Execution of preRestore opsxml :: restore.pm, completed.

preRestore of has completed.

, completed>

>

doRestore of has started.

Use cmf\restore.pm

Executing doRestore of cmf :: restore.pm

-


License check started.

License directory passed is C:\PROGRA~1\CSCOpx\tempBackupData\cmf\CSCOpx\etc\licenses

WARNING: The license details in the server are different from the backup data.

After restoring, please check the license available in the server.

License check completed.

Restoring certificate.

WARNING: Cannot evaluate the hostname, hence the certificate

may be from this host or another host.

- User opted not to restore or the certificate is not valid.

Restored Certificate.

Restoring Common Services database.

root=C:\PROGRA~1\CSCOpx\databases\cmf\cmf.db

Cannot copy file C:\PROGRA1\CSCOpx\tempBackupData\cmf\database\cmf.db to C:\PROGRA1\CSCOpx\databases\cmf. Verify that the file is available in this directory and that you have access to the file.

-


Execution of doRestore cmf :: restore.pm, completed.

Unloading Common Services restore.pm's functions

ERROR: doRestore of had some errors.

Check the log file for details

---

Posted by WebUser Yves Ndjami from Cisco Support Community App

Silver

Ciscoworks LMS 3.2 installation

hi vinod !!

i sent you new informations about my matter, i'm waitting for help!!

best regards

yves

---

Posted by WebUser Yves Ndjami from Cisco Support Community App

Cisco Employee

Ciscoworks LMS 3.2 installation

Hello Ndjami,

Apologies for delay, I went on leaves urgently.

Let me know if the restore happened or not?

I saw your another post for CWA error :

https://supportforums.cisco.com/message/4155764#4155764

Can you please confirm if this is after restore?

-Thanks


-Thanks Vinod **Rating Encourages contributors, and its really free. **
New Member

Re: Ciscoworks LMS 3.2 installation

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