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CiscoWorks LMS 4.0.1 + Catalyst 3750X - User Tracking Issue

Hello all,

We just deployed some Catalyst 3750X-48PF-L switches. I noticed that the user tracking report doesn't work normally.

The switches have C3KX-10Gb NM modules, and all access port are 1 Gbit. But in the User Tracking report, I see devices found on Fa0/43 for example (this is because the previous switch was a Catalyst 2960. I deleted the old switch and add the new 3750X, so this could not be the cause of the problem).

I installed all the patches that are available for LMS 4.0.1.

Could anybody help me please?

Thanks in advance!

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CiscoWorks LMS 4.0.1 + Catalyst 3750X - User Tracking Issue

Any old entries won't automatically be removed until they age out (I believe 90 days is the default time). You can override / modify that by going in to Admin > Network > Purge Settings > User Tracking Purge Policy.

If that fails, you could re-initaitlize the User Tracking db and re-run a Major Acquisition to refresh everything but that would also have the effect of deleting all historical UT entries you may want to keep.

To reinitialize a db, please see the procedures posted here. ANI is the db used by User Tracking.

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