01-18-2014 04:52 AM
We tried restarting the services but daemon wont start
D:\>net start crmdmgtd
The service is not responding to the control function
More help is available by typing NET HELPMSG 3534
> Tried Reseting the Casuser but unsuccessfull attached the error [Reset_error]
D:\>pdshow
ERROR: connect to dmgtd process on "127.0.0.1" on port 42340 failed:
If anyone can assit me in resloving this issue.
Thanks
Laxmi
01-18-2014 04:59 AM
Hi Laxmi,
Is your server running under domain ?
Add the casuser as a part of adminstrator group. and try reset the causer again. if it does not work.
chanage the startup type of the cisco work daemon Manager to MAUNAL from AUTOMATIC ( open services.msc)
Reboot the server
once it is back ,change the startup type back to AUTOMATIC and try to start the Daemon Manager.
If none works then share the syslog.log (atleaset last 200 lines)
Thanks-
Afroz
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01-18-2014 07:35 AM
Hi Afroz,
Yes, the server is in domain.
please find the attched syslogs.
01-18-2014 09:11 AM
Laxmi,
can you try to reset the causer using (resetcasuser.exe ) by creating a new user to the server that is not a part of domain.
also I did't see any logs attached
Thanks-
01-19-2014 10:05 AM
Afroz
Thanks
will share the syslogs soon. i shd recollect it.
But, i could observe that the file size of the resetcasuser.exe is 0 (Zero). can you pls confirm me on the same.
What is file size?
NMSROOT/CSCOpx/Setup/Support/ resetcasuser.exe
Thanks
Laxmi
01-19-2014 07:41 PM
01-19-2014 11:06 PM
01-19-2014 11:27 PM
Hi Afroz,
I have successfully reseted the casuser password using the file.
Post i started the services. but the same issue.
D:\>net start crmdmgtd
The service is not responding to the control function
More help is available by typing NET HELPMSG 2186
Thankz
Laxmi
01-20-2014 03:20 AM
Increase the SWAP space on the server ( it can be double the size of actual RAM)
then reboot the server.
02-26-2014 12:06 AM
Hi,
our LMS is experiencing the same issue. Current RAM size is 2GB, and current swap memory is 6GB.
Increasing the swap size did not succeed.
02-26-2014 02:44 AM
share the last 500 lines of syslogs.log
Thanks-
Afroz
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02-26-2014 05:43 AM
In the meantime ,you share the syslog.log .
Try the below steps too:
open the services.msc window
chnage the startup type of cisco works Daemon Manager to MANUAL from Automatic
then reboot the server.
once it is back then change the startup type back to AUTOMATIC and then try to start the Daemon Manager.
Thanks-
Afroz
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03-03-2014 01:26 AM
I have reinstalled LMS 4.2.4.
03-03-2014 06:12 AM
Thanks for updating the thread.
Thanks-
Afroz
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