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New Member

Ciscoworks LMS Tomcat and Apache service did not start

Tomcat and Apache service did not start after LMS (version 2.6) is restarted.

We started Apache service manually (from Windows services), but Tomcat still is not working.

19 REPLIES
New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

Here are some logs ...

New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

More logs ...

Cisco Employee

Re: Ciscoworks LMS Tomcat and Apache service did not start

First, NEVER start a service from the Services control panel. All CiscoWorks services must be brought up by Daemon Manager. If you ever need to control Daemon Manager, use the "net stop" and "net start" commands.

Next, post the NMSROOT/MDC/etc/regdaemon.xml file.

New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

Ok, we started this service manually only after few unsuccesfull correct restarts. Here is regdaemon file ...

Cisco Employee

Re: Ciscoworks LMS Tomcat and Apache service did not start

Check the Windows Event Viewer for relevant errors, and post the NMSROOT/MDC/tomcat/logs/stderr.log.

New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

Stderr.log is empty (0KB).

We have been looking for some suspicious events, but we couldn't find anything.

On July 30, (I think at 10:43) there is event saying Tomcat unsuccesfully trying to startup for 7 times.

Cisco Employee

Re: Ciscoworks LMS Tomcat and Apache service did not start

Do you see any hs_err* files under NMSROOT?

New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

I will search for these files ... In the meantime, few months ago we had some minor problem with upgrading Campus Manager (something about sequence of upgrade versions).

Do you have some idea where is the problem, can we try to upgrade (or even reinstall) that application?

Cisco Employee

Re: Ciscoworks LMS Tomcat and Apache service did not start

Start a new thread for the Campus Manager issue. You will need to include exactly what you did, and exactly what error you received.

New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

We solved that problem, Campus Manager was working fine since then until July 30.

Can we locate what is the reason for this problem now?

New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

We did not find any of hs_err* files under NMSROOT.

Cisco Employee

Re: Ciscoworks LMS Tomcat and Apache service did not start

Go to The System control panel, click on Advanced, then click the Performance Settings button. Go to the Data Execution Prevention tab, and make sure DEP is set for "Turn on DEP for essentials Windows services and programs only". Then reboot.

If the problem persists, try connecting to the server's console (either directly, over VNC, or using mstsc /console), and see if any errors show up there when trying to start Tomcat.

New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

DEP is turned on for essentials Windows programs and services only and server rebooted.

In application events, at time: 10:27:12 there is message "The Tomcat service has started", but in system event logs, in the same time, there is log "The CiscoWorks Tomcat Servlet Engine service terminated unexpectedly. It has done this 2 time(s)."

Cisco Employee

Re: Ciscoworks LMS Tomcat and Apache service did not start

I suggest you open a TAC service request so live troubleshooting can be done.

Cisco Employee

Re: Ciscoworks LMS Tomcat and Apache service did not start

We have been seeing a rash of customers experiencing this problem, and all of them have Sophos anti-virus installed. There is a problem with Sophos and Java which is affecting more than just LMS. The current solution is to uninstall (not just disable) Sophos from the server.

You should also contact Sophos to find a solution which does not involve uninstalling the software.

New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

Thanks,

we appreciate your help very much!

New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

Odd, it seems we have a similar problem, that also started around the same date (end July) im still trying to investigate... I can forcebly start the Apache server, but this only produces a holding page saying...'Waiting for service to start' or words to that effect...

Are you running this on a windows 2000 Sp4 box? As we had some security updates applied (230709):

Restart Required:

- Security Update for Windows 2000 (KB961501)

- Security Update for Windows 2000 (KB970238)

- Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB969897)

- Security Update for Windows 2000 (KB968537)

Running:

cwjava -cw NMSROOT com.cisco.nm.cmf.jrm.jobcli

Gives:

Unable to launch JVM

Java:

Version 1.5.0 (build 1.5.0_20-b02), although this was only added after viewing it as a recommendation in:

Diagnosing Problems With CiscoWorks Server, Chapter 10, FAQ's.

Help please!!!

Cisco Employee

Re: Ciscoworks LMS Tomcat and Apache service did not start

Please start a new thread for your issue.

New Member

Re: Ciscoworks LMS Tomcat and Apache service did not start

Done...

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