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Community Member

Ciscoworks LMS troubleshooting


On the Device center there are only two columns that appeared( tools and reports), instead of three. also under those two functions, only few subfunctions were shown <only one under reports which was fault history report>

Any idea on how to resolve this?


Cisco Employee

Re: Ciscoworks LMS troubleshooting

A device must be managed by an application in order for that application's tasks to show up in Device Center. Verify the device is managed by the applications which offer the tasks you would like to see.

Note: there is a bug in RME 4.1.1 where devices will not show RME tasks in Device Center until the device is removed and re-added to RME.

Community Member

Re: Ciscoworks LMS troubleshooting

The devices can be managed by an application of Ciscoworks particularly RME where we were able to archive the configuration and even deployed logging configuration on the device.

We deployed the same LMS 3.0 on another client using the same evaluation copy but we didn't encounter any problems.. How can we remove devices on RME and re-add it?

Cisco Employee

Re: Ciscoworks LMS troubleshooting

Simply go to RME > Devices > Device Management > RME Devices, and delete the device, then add it back using the same interface. The downside of this is that the device's config and inventory history will be lost.

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